Online Marketing Assistant - In office - Cape Town

SUMMARY:
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POSITION INFO:
ENVIRONMENT: A company who provides websites and online marketing solutions is looking for an Online Marketing Assistant to join the team. This role sits at the heart of the department's day-to-day operations, ensuring client accounts run smoothly and nothing falls through the cracks. This isn't a highly technical role, but you'll need a natural ability to manage a high volume of tasks. You'll report to the Head of Online. DUTIES: Key Responsibilities: Manage daily engagement across client Facebook and Instagram accounts. Create social media content and write engaging captions using Canva and AI tools. Plan and schedule social media posts, including monthly content calendars and holiday campaigns. Monitor advertising spend and boost posts within allocated budgets. Prepare and distribute monthly client performance reports. Manage new client onboarding and advertising campaign administration. Handle account administration and ensure all client deliverables are completed on time. Liaise with clients regarding day-to-day account requirements and queries. Daily Tasks: Monitor notifications across all client social media accounts. Respond to comments and direct messages. Forward legitimate customer enquiries to the relevant clients for follow-up. Maintain and update tracking spreadsheets. Share property listings on Facebook. Weekly Tasks: Plan and coordinate upcoming weekly social media activities. Research relevant articles and content aligned with each client’s brand and messaging. Promote posts through Meta Business Manager or standard post boosting. Monitor advertising spend, manage budgets and carry forward any unspent budget to subsequent campaigns. Meet with the Head of Online and freelancers to discuss workloads, new clients and upcoming tasks. Monthly Tasks: Prepare monthly client performance reports. Distribute completed reports to all clients. Ad Hoc Tasks: Set up and optimise social media pages for new clients. Collaborate with the team to resolve queries and account-related issues. Troubleshoot social media account challenges directly with clients. Provide general support across social media campaigns and client accounts as required. REQUIREMENTS 1–2 years’ experience in social media within a formal working environment. Previous project management experience would be advantageous. Experience with Meta Business Suite, Canva and Facebook Ads. Experience with a social media management platform such as Metricool would be advantageous. Top of Form Bottom of Form Top of Form Bottom of Form ATTRIBUTES: Comfortable using AI tools for content and marketing activities. Strong written communication skills. Excellent attention to detail with strong organisational abilities. Reliable and accurate with spreadsheets, tracking and record-keeping. Strong interest in social media, content creation and online marketing. Willingness and enthusiasm to learn new skills.