Operations & Administration Manager

SUMMARY:
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POSITION INFO:
Are you an organised, proactive professional who thrives on keeping operations running like a well-oiled machine? Do you enjoy coordinating people, managing multiple priorities, and creating efficient systems that make a real impact? If you're looking for a varied and rewarding role where no two days are the same, this could be the opportunity you've been waiting for! Kindly send your CV to or apply directly. About the Opportunity Join a well-established and growing group of businesses operating within the technical services and skills development sector . This is a pivotal role where you'll work closely with management to ensure the smooth day-to-day administration and operational coordination across multiple business units. You'll be responsible for keeping operations on track, supporting service delivery, coordinating teams, managing job cards, and ensuring exceptional customer service while contributing to the continued growth and success of the business. Key Responsibilities Coordinate daily operational and administrative activities across multiple business units. Oversee the end-to-end job card process, ensuring accurate allocation, tracking, completion and close-out. Liaise with technicians, customers and internal teams regarding scheduling, progress updates and outstanding work. Verify completed work and supporting documentation before invoicing. Monitor outstanding job cards and ensure timely completion. Prepare operational, productivity and management reports. Coordinate office administration, meetings, diaries and business correspondence. Assist with staff coordination, leave administration and general office support. Build and maintain strong relationships with customers, suppliers and stakeholders. Resolve customer queries professionally and efficiently. Assist with quotations, purchase orders, invoicing and general financial administration. Support management with operational planning, reporting and continuous process improvement. What We're Looking For 3–5 years' experience in Operations, Office Management, Administration or Service Coordination. Previous experience within a technical services, construction, plumbing, electrical or trade-related environment will be highly advantageous. Proven experience managing job cards, scheduling and service administration. Excellent organisational and time management skills. Strong communication and customer service abilities. High attention to detail with the ability to manage multiple priorities. Proficiency in Microsoft Office, particularly Excel. Experience working with ERP, CRM or job management systems will be advantageous. Valid driver's licence and own reliable transport. Why You'll Love This Role Join a stable, growing organisation with multiple business divisions. Enjoy a diverse role with plenty of variety and responsibility. Work closely with experienced leadership and play a key role in business operations. Be part of a collaborative, supportive and fast-paced environment where your contribution truly makes a difference. 📍 Location: Montague Gardens, Cape Town If you're a highly organised operations professional who enjoys creating structure, improving processes and delivering exceptional service, we'd love to hear from you!