Operations Analyst MAS

SUMMARY:
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POSITION INFO:

Our client is searching for a Operations Analyst MAS to join their team in Pretoria

Purpose of the job

• Provides first line support to clients on banking and MAS products and assist to process electronic files for clients.

 ESSENTIAL WORKER ACTIVITIES 

Maintain Corporate standard

• Adhere to procedures. Comply to Corporate Regulation

Exercise and maintain effective operations: Client Payroll Updates / Inputs

• Manage information for the update process
• Confirms updates generated to create input to payroll
• Verify the files and update the checklist
• Take accountability for client files confirmed as processed
• Rules understood and checking done against results
• Manage MAS input process to payroll
• Ensure that data is correct for the input Audit
• Manage file layouts
• Manage payroll receipt and feedback
• Save electronic communication to and from client under relevant folder
• Verify the execution of employee file process.

Exercise and maintain effective operations: Payroll Output / Reconciliation

• Check output due against output schedule
• Contact payroll and prompt for late files.
• Confirm execution of recon files.
• Ensure that the output layout is correct.
• Conduct Payroll/MAS recons.
• Update recon checklist.
• Identify problems, communicate problems and follow up with relevant team.

Exercise and maintain effective operations: User ID's / Alerts / Threshold checks

• Create and / or modify web user id's
• Resolved all alerts effectively within 24 hours.
• Conduct threshold checking on update files.
• Conduct exceptions investigation.
• Compile and communicate exceptions generated to internal and external clients.
• Create and update private payrolls.

QA and system testing 

• Assist with testing as requested by management

Change Management 

• Assists with the production of schedules of requests for change (RFCs) for managing changes to the live infrastructure.
• Logs requests for change (RFCs) on the change management database, ensuring accuracy and consistency of data.
• Progresses status of changes with service departments to ensure data is current.
• Contacts clients/users (for whom change management service is provided) to raise queries and provide information and feedback.
• Maintains the client/user database.
• Questions the client/user database to produce reports for bodies that review changes, such as change advisory boards (CABs), and for clients and management.

Other

• Any other tasks related to the project allocated by the management as and when required.

QUALIFICATION REQURIE

• Matric / Grade 12
• At least 2 years prior experience in a similar role
• MAS side: Extensive knowledge of the union industry

WORK EXPERIENCE REQUIRED

• Demonstrated product knowledge of systems and services utilised by the company and clients.
• Experience in identifying and resolving data discrepancies, supporting operational investigations.
• Hands-on experience training clients and supporting stakeholders effectively.
• Practical experience using SQL for validation of payroll or membership data.
• Experience working with Oracle database environments on Linux-based systems.
• Proficiency in Excel and Power BI for data analysis and reporting.
• At least 1 year experience in a similar operational or analyst role.

JOB RELATED KNOWLEDGE AND SKILLS

• Strong understanding of payroll systems, operational workflows, and reconciliation processes.
• Knowledge of corporate compliance standards and security policies.
• Strong problem-solving, analytical thinking, and logical reasoning abilities.
• High level of attention to detail and data accuracy.
• Sound written and verbal communication skills.
• Negotiation and stakeholder engagement skills.
• Ability to maintain confidentiality of sensitive information.
• Able to work independently and collaboratively within a team.
• Ability to cope under pressure while performing multiple tasks.
• Excellent time management and organisational skills.
• Commitment to continuous learning and professional development.
• Understanding of business ethics and organisational values.

Member Administration System

This membership administration system enables trade unions or associations and similar organisations to manage the dynamic processes of membership matters, including the automated collection and reconciliation of member subscriptions from both payroll and bank accounts.

The Member Administration System (MAS) offers trade unions and similar organisations a means of keeping record of members’ basic personal details, capturing contributions to be deducted and managing changes to membership data, contributions or other membership benefits.

MAS enables any structure level of the union to administer and report on its membership. This enables the users of the system to view and access the member base centrally or on a lower level based on their role or job function. Some of the various reports available include:

• Recruiter payment.
• Monthly movement statistics.
• Membership certificate.