Operations Consultant (R2118) 1291, 1293

JOB SUMMARY:
The Role:

We are looking for an experienced Operations Consultant  for a fixed term contract for Pretoria.

 

Roles and Responsibilities:

• IT experience delivering operations support services
• Strong analytical and problem-solving skills with a high attention to detail
• Provide Product...
  
  

  JOB DESCRIPTION:
  

  The Role:

  We are looking for an experienced Operations Consultant  for a fixed term contract for Pretoria.

   

  Roles and Responsibilities:

  • IT experience delivering operations support services
  • Strong analytical and problem-solving skills with a high attention to detail
  • Provide Production Support (IT) for all Company's Plants outside of Germany
  • Be the telephone call receipt of IT incidents related to production issues
  • Pre-qualify IT-incidents and classify additional relationships
  • Fix incidents in IT systems in accordance with User manuals
  • Monitor IT system error messages and process accordingly
  • Provide guidance throughout the Incident management processes
  • Initiate the IT escalation process, when required
  • Process email requests
  • Serve as an â??Information channelâ?Â for Management and end-users
  • Work shifts as part of a team providing 24 x 7 x 365 support

   

  Qualifications and Experience needed for the role:

  • Two years IT related working experience

   

  Essential Skills Requirements:

  • Fluent Business English (verbal Written)
  • Fluent Business German (Verbal Written)

   

  Advantageous Skills Requirements:

  • Information Technology Qualification (Advantageous, but not a pre-requisite)

   

  NB! This job is now closed. You can apply for other jobs by uploading your CV.

  
  

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