Operations Coordinator

SUMMARY:
Remote (South Africa-Based)

POSITION INFO:

Working Hours
Full-time
UK-aligned hours
Includes some weekend support (on a rota basis, 10 am- midnight UK time)

Reports To
Head of Operations

Salary Range
R27,500 R30,000 per month

Overview
A fast-growing international tech company is looking for a detail-obsessed, cool-headed, and highly organised Operations Coordinator to support and coordinate a UK-based field team. This role is hands-on and critical to the smooth execution of day-to-day installations, customer logistics, and system updates. You''ll manage team schedules, review job completion quality, and ensure operational standards are consistently met.

Key Responsibilities

• Coordinate daily planning, task routing, and scheduling for a UK-based field team

• Track installations, network refreshes, and technical system updates

• Review completed jobs to ensure quality, accuracy, and consistency

• Liaise with venues and partners regarding logistics, updates, and support needs

• Use internal systems (e.g., CRM and ticketing tools) to maintain accurate records

• Quickly identify, troubleshoot, and escalate operational blockers

• Ensure service level agreements (SLAs) and timelines are met

• Support process improvements that enhance team efficiency and service quality

• Participate in weekend shifts as part of a rotational support schedule

Essential Requirements

• Highly organised, with exceptional attention to detail

• Proactive and solutions-driven, with strong problem-solving abilities

• Able to work under pressure and manage shifting priorities

• Experience using CRM or support platforms (e.g., Zoho Desk, Zendesk, Intercom)

• Fluent in written and spoken English

• Comfortable working independently in a remote environment

• Stable internet connection and availability during UK business hours

Desirable (Nice to Have)

• Experience in field service coordination or logistics

• Familiarity with IoT, hardware, or tech installations

• Experience working with or supporting UK or international teams

• Basic technical troubleshooting ability

What''s on Offer

• Fully remote, flexible work environment

• Opportunity to grow within a global operations team

• Exposure to a fast-growing, tech-enabled international business

• Supportive team culture and clearly defined performance metrics

• Training and development tailored to individual strengths