Operations Coordinator

SUMMARY:
A reputable company in the Real Estate sector, located in Pretoria East, is seeking to appoint an Operations Coordinator who holds NQF Level 4 and PDE4 qualifications in Real Estate

POSITION INFO:
Requirements:

• He or She must have a Real Estate NQF4 and PDE4
• 5+ years relevant experience
• Afrikaans and English (Speaking and Writing)
• Computer literate
• Strength in Administration

1. Offer to Purchase (OTP) Administration
   • Review and sign off OTPs to ensure completeness and accuracy, with particular attention to critical dates and suspensive conditions.
   • Confirm that all FICA and RMCP documentation has been correctly captured and stored on Property Engine at the time of OTP lodgement.
   • Conduct weekly follow-ups with attorneys on active OTPs (standard and distressed sales) to help expedite the registration process.
2. Complaints Handling
   • Act as the first line of response to defuse, mitigate, and resolve internal and external complaints (including Rental-related matters).
   • Ensure the removal and/or resolution of complaints listed on HelloPeter and maintain the agency’s professional reputation.
3. Marketing Support
   • Coordinate outdoor marketing efforts (e.g. Pole Ads) in collaboration with the Business Manager.
   • Ensure all marketing material (especially pole ads) complies with corporate identity (CI) standards.
   • Stay informed of market trends and competitor activities to suggest and implement strategic marketing enhancements.
   • Help provide opportunities to build brand exposure. Eg. Childrens Flight Wonderboom Airport.
4. Training & Development
   • Deliver monthly contract training for newly appointed Independent Contractors (ICs).
   • Facilitate weekly systems training sessions to ensure platform and tool proficiency.
   • Provide RMCP and FICA compliance training as part of the onboarding process.
5. Property Practitioner Performance Monitoring(Only non-performing qualified PP)
   • Support underperforming ICs with guidance and tools to improve productivity.
   • Monitor and evaluate IC performance trends and report concerns or progress to the Business Manager for further action.
6. Onboarding of Independent Contractors
   • Serve as backup for signing Independent Contractor agreements only once Business Manager gives the go ahead.
   • Provide oversight and support for the end-to-end onboarding process (as backup).
7. Distressed Property Management
   • Allocate distressed property stock to appropriate ICs and oversee the process.
   • Ensure regular feedback is provided to bank partners and liaise with agents(PP) accordingly.
   • Identify and resolve issues in collaboration with the group and provide practical solutions.
8. Office Administration & Operational Support
   • Monitor AFHCO portfolio performance and assist with issue resolution.
   • Support efforts to address and manage IC non-payments related to connectivity fees and consumables (as backup).
   • Assist the Business Manager in formalizing the annual company calendar, including training sessions, meetings, and roadshows.
   • Provide backup support for the facilitation and coordination of the monthly Company Platform Meetings.
   • Assist with PPRA issues as part of the onboarding process.