Operations Coordinator / Supply Chain Coordinator / Analyst

SUMMARY:
Operations / Supply Chain Coordinator / Analyst

POSITION INFO:

Minimum Requirements

• Bachelor’s Degree in Supply Chain, Logistics, or related field
• 1–3 years’ demonstrable experience in an FMCG / Produce / Shipping environment
• Proficient in Microsoft Office Suite (Advanced Excel essential – Pivot Tables, Data Analysis, Formulas)
• Understanding of costings and basic logistical procedures (advantageous)
• Export knowledge (advantageous)
• Experience in stock management
• Valid Code B driver’s licence

Key Responsibilities

Operational Coordination

• Manage the end-to-end flow of stock from logistics planning to execution
• Liaise with logistics providers, packhouses, and cold storage facilities to ensure efficient operations
• Formalise stock allocations into loading instructions and communicate these to clearing agents

Stakeholder Management

• Coordinate with 3rd party logistics providers and documentation teams to ensure timely receipt of all required information
• Liaise with suppliers, forwarders, and agents to obtain up-to-date shipment information
• Keep customers and commercial teams informed on shipment progress
• Provide ongoing support to commercial teams across multiple regions/origins

Administration & Cost Control

• Review and approve logistics costs from various service providers across the export chain
• Assist with administrative processes and ensure effective communication among stakeholders
• Support invoice review processes related to logistics and supply chain activities

Problem Solving & Monitoring

• Address and resolve operational issues arising during loadout allocations
• Monitor vessel timelines including ETD, ATD, ETA, and ATA
• Conduct follow-ups on previous shipments to assess execution against plan

Key Competencies

• Strong planning and organisational skills
• Excellent communication skills
• High attention to detail
• Strong problem-solving ability
• Ability to work independently with minimal supervision
• Strong analytical and Excel skills

Systems & Tools

• MS Office Suite (Advanced Excel essential)
• QX Export System (or similar)

High-Level Focus Areas

• Weekly Planning & Operations
• Stock Management
• Loadout Instructions
• Customer Order Fulfilment
• Invoice Review