Services Manager

SUMMARY:
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POSITION INFO:

Step into a leadership role where operational excellence meets patient care. Take ownership of critical support services that keep a hospital running seamlessly every day.

This role is responsible for the coordination and management of all soft services within a hospital environment, ensuring quality, efficiency, and compliance across multiple outsourced and internal functions. You will oversee service providers, drive SLA performance, and ensure that all support services contribute to a safe, clean, and patient-focused environment.

You will play a key role in aligning operational delivery with strategic objectives, managing budgets, ensuring regulatory compliance, and leading teams to deliver consistent, high-quality outcomes. This is a hands-on leadership role requiring strong stakeholder engagement, commercial awareness, and the ability to manage complexity in a fast-paced environment.

Our client is a well-established private healthcare provider known for its commitment to quality care, operational excellence, and continuous improvement. The organisation operates in a highly regulated environment where service delivery standards are critical to both patient experience and clinical outcomes.

What You’ll Do

• Manage and coordinate outsourced and internal soft services including catering, cleaning, security, waste, laundry, and related functions
• Oversee service provider performance against SLAs and implement corrective actions where required
• Build and maintain strong relationships with internal stakeholders and external vendors
• Drive compliance with quality standards, health and safety regulations, and audit requirements
• Conduct regular audits, inspections, and service evaluations across the facility
• Lead budgeting, cost control, and financial performance of services
• Identify and implement process improvements to enhance efficiency and reduce costs
• Lead and develop teams, ensuring alignment with organisational values and performance expectations

What You Bring

• Degree or National Diploma (NQF 7) in Facilities Management, Business, Hospitality, Supply Chain, or related field
• 3 to 5 years’ experience managing integrated facilities or soft services
• At least 3 years’ experience leading large teams
• Strong experience in SLA, contract, and vendor management
• Solid understanding of budgeting, forecasting, and cost control
• Knowledge of health and safety legislation and compliance requirements
• Experience in healthcare, hospitality, retail, or FMCG environments is advantageous
• Strong communication, organisational, and problem-solving skills

What Success Looks Like

• Consistent delivery of high-quality, compliant support services
• Strong vendor performance aligned to contractual agreements
• Positive audit outcomes and improved service standards
• Effective cost management and budget adherence
• Engaged, high-performing teams delivering operational excellence
• Continuous improvement in service delivery and customer satisfaction