Operations Engineer (Advanced) 3109

SUMMARY:
Job Opportunity: VDI & Cloud Operations Engineer (Advanced)
Contract Duration: Soon As Soon Possible – 31 December 2027
Location: South Africa (Remote/On-site flexibility)
Eligibility: South African citizens/residents preferred; valid work permit holders considered
Team: High Performance Computing Tool

POSITION INFO:

Key Responsibilities:

• Design, implement, and maintain VDI solutions aligned with BMW global guidelines.
• Own and manage VDI operations and maintenance across hybrid cloud (Private & Public).
• Collaborate closely with application owners and engineering teams to understand CA/CAE application dependencies and their VDI impact.
• Drive VDI automation initiatives using Ansible and other automation tools to optimize performance and processes.
• Develop Ansible playbooks for VDI deployment and application performance enhancement.
• Monitor, manage, and fine-tune VDI platforms to ensure performance, stability, and cost-efficiency.
• Define and manage self-service requests in ServiceNow for VDI demands (resizing, provisioning, platform switches).
• Lead efforts around cloud migration (public and private) for CAE/CAD applications and their dependencies.
• Handle Problem, Incident, and Change Management processes for dedicated ITSM services.
• Maintain accurate and up-to-date documentation across CMDB, Application Instance Wizards, and knowledge bases.
• Act as technical lead during audits, ensuring compliance with security, performance, and ITIL processes.
• Support weekend changes when required and participate in global operations meetings.

Essential Skills & Experience:

• Strong experience with Confluence, Jira, Bitbucket/GitHub
• Expertise in Unix/Linux (RHEL, Ubuntu) and Windows operating systems
• Hands-on experience with Autofs, DFS, NFS, CIFS 
• Proven background in CAD & CAE environments
• Knowledge of VMware Horizon, ESXi, Cloud Foundation
• Experience with Azure Public Cloud and cloud migration technologies
• Strong stakeholder management and ability to navigate architectural technical discussions
• Familiarity with the Agile Working Model (AWM) and working within Agile teams

Advantageous Skills:

• ServiceNow ITSM Suite knowledge
• Experience in Automation and AI processes
• Experience in DevOps teams (agile steering)
• Deep knowledge of VDI platform migrations
• Strong understanding of High Performance Computing in VDI setups
• Knowledge of storage solutions (emc2, NetApp)
• Experience with Ansible Tower and advanced playbook design
• Hands-on Public & Private Cloud experience (Azure, AWS)
• Understanding of data security, privacy, and compliance
• Familiarity with BMW-specific tools (DIVA, iStore, ADGR)
• Scripting and programming (Java, Python, Perl)

Qualifications:

• Degree in Information Systems, Computer Science, or related field
• ITIL certification (preferred)
• Scrum Master/Agile certification (advantageous)
• Relevant Storage or Operating System certifications highly beneficial
• Minimum 4 years in IT Operations with strong ITIL background, storage management, VDI and operating systems, Agile/Scrum environments.

Why Join Us?

• Work with a global leader in automotive innovation
• Be part of cutting-edge cloud migration and high-performance computing projects
• Collaborate with top talent across international teams
• Competitive package and growth opportunities