Operations Excellence Specialist (Senior)

SUMMARY:
Seeking a seasoned Operations Excellence Specialist to join our dynamic team at the South African IT Hub. This senior role involves spearheading the establishment and execution of the INOPS Academy, focusing on innovative training materials and operational efficiency enhancements. With a focus on collaboration and continuous improvement, the successful candidate will drive excellence in operations management, leveraging extensive experience in DevOps, ITIL, and project management methodologies. If you're passionate about driving operational excellence in a global automotive context, we want to hear from you.

POSITION INFO:
Essential Skills Requirements:

- Proven track record in operations management, handling complex projects and collaborating across diverse stakeholders.
- Extensive expertise in DevOps Processes and tools.
- Proficiency in ITIL principles and processes, particularly related to IT Operations.
- Strong background in Release Management within complex and critical environments.
- Familiarity with Agile and waterfall methodologies.
- Competence in project management principles and methodologies pertaining to software development.
- Analytical skills to identify areas for process improvement and operational efficiency enhancement.
- Ability to meet deadlines, provide detailed progress reports, and drive project delivery.
- Willingness to undertake additional responsibilities as per the Agile Working Model (AWM) Charter.

Advantageous Skills Requirements:

- Hands-on experience with BMW Group IT Operations processes, KPIs, and deliverables.
- Proficiency in Jira and Confluence.
- Strong documentation and reporting capabilities, including SOP creation aligned with AWM.

Qualifications/Experience Needed:

- Degree/Diploma in IT/Business or equivalent experience.
- ITIL Certification is advantageous.
- Experience or certification in Operational Excellence/Lean Management.
- Project Management Qualification is a plus.
- Scrum Master Qualification is desirable.
- 8+ years of experience as a Project Manager and/or Scrum Master.
- 8+ years of Operations experience encompassing Processes, KPIs, Quality Management, etc.

Your Role and Responsibilities:

- Assess current processes, systems, and data to identify opportunities for enhancing operational excellence.
- Coordinate daily with Instructional Content Designer and Coordinator to align project plans, timelines, and priorities.
- Develop and document processes, ensuring continuous review and optimization based on industry best practices and compliance changes.
- Create and execute a comprehensive plan to monitor key training transitions, content development, and delivery timelines.
- Lead Operational Excellence initiatives within your area of responsibility.
- Collaborate with stakeholders including Process and Product Owners, Line Managers, and Agile Masters to drive operational improvements.
- Implement and enhance Operations structures and processes in alignment.
- Foster continuous improvement in Operations knowledge and quality maturity.
- Manage stakeholder expectations and engagement across departments and customers.
- Monitor Initiative performance, progress, and risks, recommending and implementing risk mitigating plans as needed.
- Provide relevant reporting to stakeholders on Initiative progress.