Operations Executive

SUMMARY:
As an Ops Executive, your will take full responsibility for developing the operating model (people, process, systems) to the levels where service can be delivered effectively and economically.

POSITION INFO:

Our client in the infrastructure development industry has an exiciting opportunity for an Operations Executive. The successful incumbent will takes full accountability for all strategic, critical and operational objectives to meet business as well as contractual requirements.

Ops Exec is reponsible for developing the operating model (people, process, systems) to the levels where service can be delivered effectively and economically.
Establishing and maintaining a Best-in-class service standard for all Production/Operational Management functions. Drive business culture across all service partners and stakeholders.

Key responsibilities

Service Delivery and Operational:

• Responsible for overseeing effective and complete running of production.
• Seek and implement initiatives to assist operations in measuring and driving performance
• Ensuring innovation and promotional activity around operations is continuous and maintained
• Ensuring that all operations and facilities remain of the highest standard and are implemented consistently across the business.
• Design and assess cyclical visits to all buildings nationally.
• Alignment of service delivery outputs to all strategic initiatives
• Assessment of operational performance of the operational teams and service partners; in alignment to service standards.
• • Implementation and development of measurement tools to continuously assess the service performance of all strategic sites.

Financial & Commercial

• Innovation in the related services to create efficiency.
• Optimisation of costs for the purposes of achieving savings targets on the company.
• Identify opportunities to grow the company.
• Ensure service contracts are fulfilled by service providers based on PO’s issued, and to claim credits where they were not.
• Ensure the company’s profitability; through understanding available financial reports, responsible cost management and driving innovative solutions.
• Have a firm understanding of the company’s commercials and ensure spends and expenses are managed in accordance with the approved budgets.

Strategic:

• Development of a customer focused service ethic culture that can be implemented; that is uncompromising and of the highest level.
• Strategic drive to ensure all services align under the group, in respect to culture of service delivery and operational outputs
• Identify strategic opportunities that can benefit the business.
• Use of technology to drive efficiency and innovation.

Compliance & Governance:

• Ensure operations are compliant in terms of the governance requirements.
• Ensure compliance to all process that have been documented.
• Continually assess if all dashboards and reporting is adding value to the business and is useful.
• Innovate around those dashboards to continuously improve the data reported.
• Proactively manage customer feedback and keep track of this, with resolutions.

People Management & Team Dynamics:

• Responsible for the motivation and managing of the division’s team members as well as ensuring the team structures are effective and efficient.
• Development and implementation of a training programme to drive the desired culture within group and all sites.
• Identifying training needs and gaps and executing on these with training that will benefit the business.
• General account leadership; through collaboration with colleagues in Operations; Contract Commercial compliance; Projects; and Engineering
• Managing the output and performance of the team and their input across operations nationally.
• Assistance where required on any IR / HR related issues.
• Drive a culture of collaboration with all teams.

Health & Safety:

• Adhere to the company’s Safety, Health, Environmental and Quality (SHEQ) Management System’s Policies & Procedures as applicable to this position.
• Adopt and maintain ISO policy, procedures and standards for the site
• Implement any measures you may identify in accordance with the standards and procedures
• Ensure account OHS compliance on the account is in accordance with business requirements.
• Engagement with everyone on all services and any impacts to quality, HSE, projects and operations.

General Administration:

• Daily production feedback reporting.
• Benchmarking of production.
• Hold weekly & monthly documented meetings with all production stakeholders.
• Management and assessment of the outputs.
• Update and maintain all records pertaining to production operations.
• Site visits, report, and review of production sites

Reporting:

• Prepare presentations for operations/relevant stakeholders monthly encompassing: Production outputs
• Overall operations performance
• Manage SLA in terms of closure of production sites
• Dashboard monthly
• Compile and prepare statistics/reports as and when required.

Requirments:

• BSc Degree, Diploma / Production / Operations Qualification / Management degree (EDP, MBA or MBL advantageous)
• 10 years relevant working experience, 8years Production and Operations experience
• 8years Senior Management experience.
• Experience in precast concrete/paving manufacturing environment.
• JDE experience an advantage.
• Production / Operations.
• General Manufacturing Skills.
• People Management.
• Supply Chain, Procurement (especially Strategic Sourcing).
• Negotiation Skills.
• Commercial Contract & Vendor Management.
• General knowledge in Finance, Law & Auditing.
• OHS Act, ISO 9001 Quality Management & Risk Management Systems