Operations Manager

SUMMARY:
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POSITION INFO:

MAIN PURPOSE OF JOB
To ensure the effective and efficient management of the operations within the KZN contract, lined to specific business activities, but not limited.

Operations Planning and Processes

Ensure proper planning to maintain stable and productive operations within the External operations specifically but not limited to PDI, Preservation and on wheels.
Ensure Preservation is completed according to daily capacity in all external yards.
Ensure KPI tracking is updated and sent to customer daily in line with tracking and billing requirements.
Manage on wheels movement daily to all respective yards.
Ensure accurate and 100% billing linked to all business units.
Ensure all operational requirements are met as per customer requirements and planned KPI completed as per customer requirement.
Highlight all deviations to customer and focus on continuous change to effectively plan and communicate change point to all relevant role players within operations.
Monitor, lead and guide supervisors, subordinates and to ensure optimal operations.
Partake in all safety walks, meetings as per company and customer requirements.
Develop process flows to maintain streamlined operations.
Monitor hourly operational stats in line with plan and KPI.

Effective use of V-Motion Yard Management System Solution
Work closely with Systems administrator to ensure system is functioning and meets the operational requirements.
Develop and implement manual processes to run operations in an event of downtime on the V-Motion or Clients systems.

Staff Management

Ensure that all Supervisors and Team Leaders have the correct knowledge, understanding and skill level required to perform their job functions efficiently and effectively.
Effective implementation of processes and procedures within operations.
Ensure all SOPs are updated and a live working document in line with processes.
Ensure that overtime is monitored and allocated evenly to ensure compliance with legislation and still meet customers’ requirements.
Effective planning of resources to streamlined operations at planned 95 percent efficiency.

Damage Management
Manage the budgets aligned to each contract in relation to damages. Focus on cost reduction.
Manage the damage KPI and report as per SLA.

Fleet Maintenance
Ensure entire fleet linked contract specific is maintained and operational.

Key Performance Indicators
Maintain and report on Key Performance Indicators for PDI, Preservation and Convoy as required by the customer and company.

Safety
Ensure all employees are trained in accordance with the standard level required to support customer requirements and understand all safety requirements within the operations.
Safety first mindset in everyday operations and focus on LTI’s.
Ensure all Accident/Incidents are investigated and key focus on prevention of reoccurrence.
Strong focus on Work Habits and Job Observations to reduce risks to Team Member.
Ensure 5 S principles applied in workplace.

Quality
Escalate any quality related issues to relevant Client and Company role-players.
Conduct regular audits on staff to ensure yard standard quality is maintained.
Ensure 100% accurate Scanning activities on company systems.
Monitor Exception Reports and update company systems with deviations.

Delivery
Ensure the department runs optimally to prevent dwelling and aging of stock and escalate any deviations.
Ensure effective hand over are done and distributed with accurate information by close of business daily.

Cost
Monitor wage, overtime and ad hoc cost and ensure all costs are in line with budget.
Escalate any deviations to Regional Operations Manager.

EMPLOYEES
Ensure that Team Leaders has the correct and sufficient resources for the team to achieve the daily targets as planned.
Plan daily Shift requirements and ensure that staff are effectively utilised in all areas of Operations. Ensure company property is monitored and controlled daily.
Lead, motivate employees to ensure productive workforce.
Ensure adherence to all rules, regulations, take appropriate corrective disciplinary action where necessary.
Ensure all employees comply with SHEQ rules and regulations.
Ensure all OS are skilled and trained in accordance with Operational Requirement before utilisation in operations.
Ensure supervision in adherence to ISO 9001, 14001 and 18001 standards.

Continuous Improvements and Ad-hoc customer requests
Support company and customer drives for continuous improvement in operations.
Support the effective implementation of day-to-day ad-hoc customer requirements by effective planning and communication with follow up.
Work on reduction of accidents/damages; closely work with the Damage coordinator.
Work with Senior Supervisors to develop and implement corresponding Work Instructions and SOPs to support Operations.
Work closely with SHEQ to maintain ISO9001:2008 and ISO14000 accreditations

EDUCATION & EXPERIENCE
Grade 12/ Matric or equivalent qualification.
10-15 years working experience in a vehicle logistics and/or yard management environment.
Some technical fitment knowledge will be advantageous.
Diploma/Degree or studying towards a diploma/degree in Logistics

Proven understanding of effectively utilising system solutions to successfully run operations.
Effective management of staff (over 80 employees at 1 site)
Effective utilisation of resources to run lean operations.
Must have sound computer knowledge and applications at an advance level (Full MS Office Suite, Supply Chain Management Systems, Yard Management Systems).