Operations Manager

SUMMARY:
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POSITION INFO:

We’re Hiring: Operations Manager – Boutique Coffee & Lifestyle Store
Cape Town CBD & Surrounds | Own Vehicle Required

We’re looking for a dynamic Operations Manager to oversee the day-to-day operations of a modern coffee and lifestyle store based in the heart of Cape Town. This unique space blends artisanal coffee with retail offerings across the tobacco and alternative lifestyle industry.

If you have a passion for retail operations, customer experience, and team management — and enjoy working in a trend-forward, niche environment — this role could be the perfect fit.

Key Responsibilities:

• Manage all in-store operations, including front-of-house service and back-office administration

• Lead a small team and ensure high standards of customer service and product knowledge

• Oversee inventory levels, coordinate with suppliers, and manage procurement

• Ensure operational compliance with health, safety, and industry-related policies

• Prepare staff rosters and oversee basic HR functions

• Maintain accurate daily cash-up, reconciliation, and operational reports

• Support marketing campaigns and drive store performance

• Foster a positive team culture and customer-centric environment

Requirements:

• Minimum 1-2 years of experience in retail, coffee shop, or hospitality operations

• Proven leadership and people management experience

• Familiarity with the tobacco or lifestyle retail industry will be advantageous

• Must have a valid driver’s licence and own reliable vehicle – essential

• Must be based in Cape Town CBD or nearby surrounding areas

• Comfortable working in an environment that includes coffee, vapes, and alternative lifestyle products

If you're highly organised, thrive in an energetic space, and enjoy managing a lifestyle-driven store, we’d love to hear from you.