Operations Manager

SUMMARY:
An Internal Vacancy exists for an Operations Manager for Armed Reaction in the Critical Infrastructure Division - Vodacom based in Centurion.
 
The suitable candidate’s main responsibilities and duties include, but are not limited to, the following:

POSITION INFO:

• Render a comprehensive pro-active security service; with focus on Armed reaction services
• Liaise with National and Regional Clients and manage all internal and External Security queries;
• Ensure client satisfaction and retention;
• Ensure KPIs are met
• Sustain growth and profitability;
• Increase and sustain the performance and productivity of all vendors
• Planning and management;
• Carrying out dynamic security plans
• Communicating effectively with all stakeholders to ensure performance
• Maintaining effective relationships with client staff, management and contractors and service providers
• Providing reports and recommending process improvements;
• Acting as a focal point for security Armed Reaction operations decision making during routine and emergency situations;
• Adhering to SOPS, compliance standards and relevant laws;
• Alignment and liaison with all Armed Reaction security service providers:
• Alignment and to ensure allocation of all responsible sites are kept up to date, KMZ mapping and site lists spread sheet;
• Proactive liaising with the NOCs and assisting with the proactive interaction;
• Ensure compliance to the Company’s disciplinary code;
• Ensure that all company SOP’s are followed;
• Willing to work long hours;
• Any other duties deemed relevant to the role;

• PSRA certification – Grade A;
• Grade 12 or equivalent qualification;
• Minimum 1-2 years’ operational management experience/exposure in Armed Reaction services
• Excellent written & verbal communication skills;
• A working knowledge of MS Office (Word, Excel, Outlook);with ADVANCED EXCEL skills being essential for daily and ad-hoc performance vendor audits
• A working knowledge of KMZ mapping essential to plot PODs for vendors
• A working knowledge of BI and Reporting dashes for data extraction and interpretation
• Bilingual (English and any other South African language);
• Good interpersonal and customer relations;
• Ability to work independently and under pressure;
• Willing to work extensive hours and be on standby;
• Willing to work after hours and be on standby;
• Clean disciplinary, criminal and credit record;
• Code 08 Drivers license and own reliable transport;
• Experience of implementing Quality Management Standards;
• The ability to manage and deliver projects;
• Experience of working with control rooms;
• Analytical and quality focused – able to produce accurate management information, audits, spreadsheets and reports;
• Excellent presentation and IT skills are required;
• Target and KPI focused yet able to deliver whilst maintaining employee engagement;
• Excellent people and performance management skills: motivate, coach, develop, inspire and ability to identify training needs;
• Experience of successfully leading teams to constantly achieve company objectives;
• The ability to communicate with all levels, from senior management to operational staff;