Operations Manager

Recruiter:

Frank Consult

Job Ref:

2974347223

Date posted:

Tuesday, September 2, 2025

Location:

Johannesburg, South Africa

SUMMARY:
-

POSITION INFO:

Our client, a fast-growing fintech business, is looking for an experienced Operations Manager to lead their operations team. This role is central to ensuring efficient processes, achieving service level agreements (SLAs), and driving continuous improvement across the business.

Key Responsibilities

Manage and oversee the operations team, ensuring processes are followed and SLAs are consistently achieved.
Support senior leadership with projects and implement efficiencies throughout the department.
Develop staff to promote continuous learning, growth, and innovation.
Conduct daily monitoring of queries across multiple platforms (email, Zendesk, WhatsApp) and ensure effective communication.
Maintain accurate and up-to-date Standard Operating Procedures (SOPs).
Collaborate with other departments to drive cross-functional efficiencies.
Train, manage, and distribute tasks within the team.
Prepare and deliver weekly and monthly reports on operational statistics and project progress.
Manage internal audits with 100% compliance.
Balance execution of defined tasks with innovative project work and long-term planning.

Requirements

Minimum of 3 years’ experience in a managerial role within operations, ideally in a fintech or highly process-driven environment.
Matric qualification required; a tertiary diploma or degree in Finance, Business, or Project Management is advantageous.
Strong background in process-driven operations and continuous improvement.
Intermediate to advanced Excel skills.
Proven experience managing diverse operational teams, including Coordinators, Administrators, and Specialists.
Ability to engage effectively with multiple stakeholders across departments.

Experience and Qualifications

Matric plus relevant diploma/degree preferred.
At least 3 years in operations management.
Strong Excel and operational systems knowledge.
Demonstrated success in compliance, process improvement, and team leadership.

Similar jobs you might be interested in:

Product/Project Manager - Irene
Location: Centurion
Salary: R750 000 Annually
Role PurposeThe Product/Project manager will be responsible for leading product and brand strategies, overseeing new product development, managing stock and supplier relationships, and ensuring efficient execution of marketing and operational projects. The role requires strong leadership, creativity, and commercial acumen to achieve growth, profitability, and innovation across categories.Key Respo...
Today

Capex Manager - Bedfordview
Location: Johannesburg
Salary: R600 000 Annually
Role PurposeThe Capex manager will be responsible for overseeing the execution of all capital expenditure (capex) projects from inception to completion. The role includes cost control, financial reporting, vendor management, and ensuring projects are delivered on time, within budget, and in line with quality standards.Key ResponsibilitiesCapex Strategy & PlanningDrive innovation in project man...
Today

Facilities Services Manager (GCC Required) - Bedfordview
Location: Johannesburg
Salary: R900 000 Annually
Role PurposeThe Facilities Services manager is responsible for overseeing the full technical component of commercial and retail facilities, including air conditioning, electrical systems, lifts, generators, and elevators. The role ensures smooth, efficient, and compliant operations, with accountability for budgeting, sustainability, staff management, and service provider performance.Key Responsibi...
Today

Senior Engineering Manager (Solar/Renewable Energy)
Location: Midrand
Salary: MR Monthly
Our client in the manufacturing/renewable energy sector is urgently looking to employ a Senior Engineering manager at their organization
Today

IT Audit Manager
Location: Johannesburg
Salary: 1300000
In need of IT Audit manager experience in JHB!
Today

Audit Manager: Digital & Cyber
Location: Johannesburg
Salary:
Are you passionate about protecting businesses in a fast-changing digital world? Our client is looking for an IT Audit manager focusing on cyber security.
Today

ð Procurement & Planning Manager â Lead with Grit & Precision .
Location: Johannesburg
Salary: 600000
ð Procurement & Planning manager – Lead with Grit & Precisionð Start Date: 2025-07-16 to 2025-08-15ð Location: Alberton, Johannesburg Eastð¼ Type: Permanentð Ref: NFR006952ð° Salary: R600 000 – R650 000 CTC Annually (Negotiable)ð¥ Are You Built for Impact?Are you a resilient, hands-on leader...
Today

Senior Financial Manager
Location: Johannesburg
Salary:
Drive financial strategy and operational excellence in the manufacturing sector as a Senior Financial manager (CA(SA)), leading a high-performing finance team and influencing key business decisions.
Today

Engineering Manager
Location: Johannesburg
Salary:
We are seeking an engineering manager for a client in the liquid natural gas industry.
Today

Healthcare Regulatory Manager & NPD Specialist
Location: Johannesburg
Salary:
Healthcare Regulatory manager & NPD Specialist A leading player in the pet food manufacturing and healthcare industry is seeking a Healthcare Regulatory manager & New Product Development (NPD) Specialist to strengthen their Regulatory Affairs team. This role is pivotal in ensuring compliance with local and international regulatory standards, while simultaneously driving product innova...
1 day ago