Operations Manager

SUMMARY:
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POSITION INFO:

Operations Manager | Johannesburg | Permanent

Are you a seasoned facilities professional ready to take ownership of a complex, high-profile portfolio? This is an opportunity to lead integrated Facilities Management delivery within a demanding, service-driven environment.

This role is responsible for implementing and managing an end-to-end Facilities Management solution in line with contractual obligations and service level agreements. You will oversee hard and soft services, ensure operational excellence, manage risk, and maintain strong client relationships while leading multidisciplinary teams across multiple sites. The focus is on consistent service delivery, compliance, cost control, and continuous improvement.

The position requires a hands-on leader who can translate strategy into operational execution, balance commercial discipline with people management, and engage confidently with senior stakeholders. You will work closely with internal management, service providers, and the client to ensure performance standards, safety, quality, and financial targets are met.

The client is a well-established organisation operating in a regulated, corporate environment with a strong emphasis on governance, service quality, and long-term partnerships. They offer a structured setting with scale, complexity, and opportunities to make a measurable impact.

What You’ll Do

• Manage and enforce hard and soft FM service level agreements with internal teams and external service providers

• Lead Facilities Managers, Coordinators, and Floor Managers to deliver consistent, compliant services

• Build and maintain strong client relationships at multiple levels

• Ensure compliance with Occupational Health & Safety legislation and statutory requirements

• Drive risk management, quality standards, and audit readiness across all sites

• Oversee budgets, cost control, CAPEX, and OPEX reporting, and financial compliance

• Review organisational structures, roles, and performance to improve service delivery

• Lead people management, performance management, succession planning, and skills development

What You Bring

• National Diploma or Degree in Facilities Management, Property, Operations, Project Management, or related field

• At least 8 years’ experience in Facilities Management, Property, CRM, and financial management

• Strong working knowledge of the OHS Act, ISO 9001, risk management, and contractual law

• Proven leadership experience managing large, multidisciplinary teams

• Solid financial acumen with experience in budgets, P&L variance reporting, and cost control

• Strong stakeholder engagement, communication, and problem-solving skills

• Valid South African driver’s licence

What Success Looks Like

• SLA compliance is consistently achieved across all service lines

• High levels of client satisfaction and proactive stakeholder engagement

• Strong safety, quality, and risk management culture embedded on site

• Costs managed within budget with clear financial reporting and controls

• Motivated, capable teams aligned to operational and strategic objectives