Operations Manager

SUMMARY:
A luxury beach resort near Zanzibar is looking for an exceptional OPERATIONAL MANAGER

POSITION INFO:
Just off the northeast coast of Zanzibar lies a tiny, forested island fringed by powdery white beaches and coral reefs so vibrant they feel otherworldly. Accessible only by boat, this secluded atoll offers barefoot luxury at its most intimate, just a handful of rustic-chic bandas tucked beneath casuarina trees, each with uninterrupted views of the Indian Ocean.

Candidate Requirements:

• Diploma or degree in hospitality management.
• 3–4 years of relevant experience.
• Proficient in English and computer systems
• Strong analytical thinking and problem-solving ability.
• Detail-oriented with a proactive, guest-focused mindset.
• Excellent communicator and team collaborator.
• Passionate about service excellence and continuous learning.
• Calm under pressure, adaptable, and committed to high standards.

• Maintain a polished appearance and uphold hygiene standards.
• Create a welcoming atmosphere for guests and colleagues alike.
• Collaborate with senior leaders to ensure smooth daily operations.
• Guide and support team development through hands-on training.
• Coordinate food and beverage service, guest activities, and logistics.
• Handle orders and lodge supplies with budget awareness and timeliness.
• Monitor styling consistency and communicate updates with training teams.
• Oversee administrative tasks, beverage inventory, and guest preferences.
• Lead conservation efforts, internal storytelling, and social media updates.
• Organize staff engagement initiatives and promote cross-property exchanges.
• Respond flexibly to guest needs and ensure personalized experiences.
• Uphold brand values and sustainability across all departments.