Operations Manager

SUMMARY:
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POSITION INFO:

The Operations Manager is responsible for achieving profit contribution and service excellence through effective management of staff, assets, and operational systems. The role ensures that business objectives are met, Service Level Agreements (SLAs) are consistently achieved, and operational activities align with the company’s strategic and long-term goals.

Duties include:

Operational Management

• Manage and oversee all operational activities within the allocated area to support the company’s strategic plan and long-term objectives

• Develop, implement, and maintain systems to ensure full compliance with client Service Level Agreements (SLAs)

• Establish and manage cleaning plans for each site in line with contractual requirements

• Conduct regular site visits, providing reports on activities, outcomes, and improvement recommendations

People & Performance Management

• Implement cleaner work schedules and manage staff performance in line with company policies and procedures

• Ensure staff receive appropriate training, including Health and Safety training in accordance with the OSH Act

• Maintain strong working relationships with client representatives and internal stakeholders

Health, Safety & Compliance

• Ensure compliance with Health and Safety requirements across all sites

• Maintain up-to-date safety files and ensure adherence to statutory and company standards

• Apply knowledge of OHS Act, ISO 9001 Quality Management, and Risk Management Systems

Asset, Stock & Resource Management

• Manage the delivery and availability of cleaning chemicals, consumables, and equipment

• Ensure all site equipment is maintained and in good working condition

• Control and manage company assets responsibly

Financial & Commercial Management

• Achieve monthly non-contractual revenue targets

• Maintain and grow the existing customer base, including identifying upselling opportunities within current contracts

• Manage direct expenses, overheads, and all cost factors affecting the profitability of the area

• Provide monthly reporting, including horizontal feedback and variance explanations

Minimum Requirements Qualifications

• Tertiary Qualification (NQF Level 6): Diploma in Property Management, Project Management, Operations Management, or a related field

• Secondary Education: Matric (Senior Certificate)

• Professional Registration: SAFMA Certified Facilities Supervisor (advantageous)

• Minimum 3 years’ experience in the Cleaning / Hygiene industry or outsourced property services environment

Licences & Statutory Knowledge

• Valid South African Driver’s Licence

• Working knowledge of:

  • Occupational Health & Safety Act

  • ISO 9001 Quality Management Systems

  • Risk Management principles