Operations Manager

SUMMARY:
My client, a well established group of companies is looking for an Operations Manager to join their team.

The successful candidate will start a transport broking division within the company to assist with all transport within Africa (excluding South Africa).

A Bachelor’s degree in Logistics, Supply Chain Management, Business Administration or a related field and minimum 5 years experience in logistics or supply chain management.

Position will be based either in Stellenbosch or Lusaka.  If based in Stellenbosch, regular travel to Zambia will be required

POSITION INFO:
You will be responsible for managing the team as well as growing the client book and assisting the existing client base in transporting goods out of and within Zambia. The ideal candidate will have a strong background in cross-border logistics and clearing, excellent leadership skills, and a proven track record of improving operational efficiency. QUALIFICATION & EXPERIENCE: Bachelor's degree in Logistics, Supply Chain Management, Business Administration or a related field is preferential. Minimum 5 years experience in logistics or supply chain management. In-depth understanding of logistics within the African market. Responsibilities: Lead and manage the daily operations of the company's Zambia team as well as building the transport leg for the company. Develop and implement strategic plans to enhance operational efficiency, reduce costs, and improve service quality. Draft sales budget for the division, and recruit staff to grow in line with the strategy. Supervise, train, and mentor a team of logistics professionals, fostering a culture of continuous improvement and high performance. Ensure all operations comply with relevant regulations, safety standards, and company policies. Maintain strong relationships with clients, addressing their needs and resolving any issues that may arise promptly. Work closely with all departments, to ensure seamless operations and customer satisfaction. Leverage logistics software and technology to streamline operations and enhance visibility across the supply chain. Core Competencies: Outstanding analytical and problem-solving capabilities. Good written and verbal communication skills. Ability to lead, motivate and develop a high-performing team. Expertise in developing and implementing strategic plans to optimise operations. Outstanding communication and interpersonal abilities. Strong customer service orientation