Operations Manager

Recruiter:

Bright Search Recruitment (Pty) Ltd

Job Ref:

JHB002982/Tori

Date posted:

Thursday, May 21, 2026

Location:

Lephalale, South Africa

SUMMARY:
Job Overview
We are seeking an experienced and dynamic Hotel Operations Manager to oversee the daily operations of the hotel, ensuring all departments function efficiently to deliver exceptional guest experiences. The successful candidate will manage multiple operational areas including front office, housekeeping, food and beverage, spa, and maintenance, while promoting a culture of teamwork, service excellence, and operational efficiency.
The Operations Manager will work closely with the General Manager to improve performance, drive profitability, and maintain high hospitality standards.
Key Responsibilities
Operational Management

Oversee daily operations across all hotel departments
Ensure smooth and efficient service delivery and guest satisfaction
Implement and maintain operational policies and procedures
Monitor departmental performance and service standards
Ensure consistent compliance with company standards and procedures

Team Leadership & Staff Management

Lead, motivate, and manage operational teams
Foster a culture of teamwork, accountability, and service excellence
Conduct staff training and performance evaluations
Address staffing needs and operational challenges

Financial & Budget Control

Assist the General Manager with budgeting and financial planning
Monitor expenses and control operational costs
Analyse performance metrics and implement improvement strategies
Support revenue growth and profitability initiatives

Guest Experience Management

Ensure exceptional service standards across all departments
Address guest concerns promptly and professionally
Monitor guest feedback and implement service improvements

Compliance & Safety

Ensure compliance with health, safety, and hospitality regulations
Maintain quality assurance and operational standards

POSITION INFO:
Minimum Requirements 5-7 years' experience in hotel operations management Strong understanding of hospitality management principles Proven leadership and team management skills Excellent communication and problem-solving abilities Strong financial and operational management skills Ability to work under pressure in a fast-paced environment Preferred Qualifications Degree or diploma in Hospitality Management or related field

Similar jobs you might be interested in:

Operations Manager
Location: Lephalale
Salary:
Job OverviewWe are seeking an experienced and dynamic Hotel operations manager to oversee the daily operations of the hotel, ensuring all departments function efficiently to deliver exceptional guest experiences. The successful candidate will manage multiple operational areas including front office, housekeeping, food and beverage, spa, and maintenance, while promoting a culture of teamwork, servi...
26 days ago

Operations Manager
Location: Lephalale
Salary:
Job OverviewWe are seeking an experienced and dynamic Hotel operations manager to oversee the daily operations of the hotel, ensuring all departments function efficiently to deliver exceptional guest experiences. The successful candidate will manage multiple operational areas including front office, housekeeping, food and beverage, spa, and maintenance, while promoting a culture of teamwork, servi...
28 days ago

Operations Manager
Location: Lephalale
Salary:
The operations manager oversees daily lodge operations, ensuring all departments function efficiently to deliver exceptional guest experiences. The role includes managing staff, implementing operational procedures, monitoring performance, and ensuring compliance with health and safety standards.
15 days ago

Front Office Manager
Location: Lephalale
Salary:
We are seeking a professional, experienced, and customer-focused Front Office manager to join our team.Key Responsibilities:Manage the daily operations of the Front Office Department.Supervise and support reception and front office staff.Ensure exceptional guest service and satisfaction at all times.Handle guest queries, complaints, and special requests efficiently.Manage reservations, check-ins, ...
4 days ago

Restaurant Manager
Location: Lephalale
Salary:
Purpose of the PositionThe Restaurant manager is responsible for overseeing the daily operations of a restaurant within a hospitality establishment. The role ensures excellent customer service, efficient staff management, profitable operations, and compliance with health and safety standards. Key ResponsibilitiesRestaurant operationsManage the daily operations of the restaurant.Ensure high st...
26 days ago

Restaurant Manager
Location: Lephalale
Salary:
Purpose of the PositionThe Restaurant manager is responsible for overseeing the daily operations of a restaurant within a hospitality establishment. The role ensures excellent customer service, efficient staff management, profitable operations, and compliance with health and safety standards. Key ResponsibilitiesRestaurant operationsManage the daily operations of the restaurant.Ensure high st...
28 days ago