Operations Manager

SUMMARY:
Country Hotel close to Mkuze is looking for an experienced Operations Manager to support the General Manager in the leadership and day-to-day operation of the hotel.
 
This is a hands-on management role responsible for driving service excellence, operational standards and guest satisfaction across all areas of the property.
 
The successful candidate will work closely with departmental managers to ensure a seamless guest experience while supporting the ongoing development of the hotel’s people, systems and operational performance.
 
The role also includes oversight of the hotel’s safari and experiences offering, sustainability initiatives and community engagement programmes.
 
This position offers an excellent opportunity for an ambitious hospitality professional seeking to develop towards a General Manager role within an independent hospitality business.
 

POSITION INFO:
Duties: Hotel Operations: Support the General Manager in the day-to-day operation of the hotel Assist in overseeing Front Office, Housekeeping, Food & Beverage, Safaris, Maintenance, Spa and Guest Services Ensure effective communication and coordination between departments Drive operational standards and service consistency throughout the property Monitor guest satisfaction and implement continuous improvement initiatives Act as Manager on Duty as required Guest Experience: Champion exceptional guest experiences across all touchpoints Ensure guest feedback is monitored and acted upon Lead service recovery where required Identify opportunities to enhance the guest journey and strengthen the property's reputation Promote a culture of hospitality, accountability and attention to detail Leadership & Team Development: Support and mentor departmental managers and supervisors Assist with staff development, training and performance management Foster a positive and collaborative working environment Lead by example and uphold the values Safaris, Sustainability & Community: Oversee the hotel's safari and experiences offering Support the management of safari vehicles, boats and related assets Build relationships with local reserves, conservation organisations and tourism partners Assist with Fair Trade Tourism initiatives and sustainability programmes Support community projects undertaken through the Charitable Foundation Requirements: Previous management experience within a quality 4 \/5* hotel, lodge or hospitality operation Strong operational and people leadership skills Strong understanding of guest experience, service standards and hotel operations Excellent organisational and communication abilities Demonstrated experience leading multiple operational departments within a hospitality business Valid driver's licence Warm and guest focused personality Calm and professional under pressure Hands on and operationally minded Strong relationship building and stakeholder management skills Passionate about hospitality, responsible tourism and community engagement Strong attention to detail Self-motivated, proactive and solutions driven Commercially aware while maintaining a guest first mindset Compensation Guidance: Base Salary: Target range: R25,000 - R30,000 per month Exceptional candidates may be considered above this range Benefits: Housing, lights and water 7% company contribution to Momentum Provident Fund which is compulsory. Effective after completion of probationary period. 50% company contribution to Momentum medical aid should you wish you join. Effective after completion of probationary period.