Operations Manager

SUMMARY:
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POSITION INFO:
Are you ready to lead a dynamic team within an environment that values collaboration, resilience, and continuous improvement? Our client, a forward-thinking organization operating remotely across Gauteng, invites experienced professionals to join as an Operations Manager. This role offers an excellent opportunity to contribute to a company committed to operational excellence and impactful team leadership, with a competitive salary package. What You'll Do: Oversee and ensure the achievement of SLAs, manage call handling, and optimize customer service processes. Lead reporting activities, including monthly division reports, quarterly board reports, and presentations, providing insights and analysis. Manage transaction processing, ensure policy compliance, and oversee claims submissions to mitigate financial losses. Drive system adoption and ensure effective use of platforms like Amadeus, Sabre, RappUp, AGM, JIRA, OBT's, and Papertrail. Supervise onboarding, offboarding, recruitment, and continuous upskilling of team members. Implement efficient processes and systems to improve division performance, including telephony, messaging, and rostering systems. Monitor and control standby and overtime hours, ensuring compliance with thresholds. Collaborate with HR to support transition plans, training initiatives, and policy adherence. Lead, coach, and develop a high-performing, resilient team aligned with company standards. Requirements: 5+ years of management experience in a relevant environment. Strong leadership, communication, and management skills. Proven ability to analyze performance metrics and implement improvements. Proficiency with systems such as Amadeus, Sabre, RappUp, AGM, JIRA, and related platforms. Ability to manage complex reporting and compliance requirements. Sound understanding of policies, financial controls, and operational efficiencies. Relevant skills in RPE, performance analysis, and team development. Nice to Have: Experience within the hospitality, or related service industries. Benefits: Competitive salary ranging from R45,000 to R50,000 per month (Cost to Company). Opportunity to work remotely in a supportive and innovative environment. Engage in ongoing training and professional development. Be part of a company committed to operational excellence and employee growth. Ready to make a significant impact and lead a dedicated team? We encourage you to apply now and take the next step in your professional journey.