Operations Manager

SUMMARY:
A luxury five-star Big 5 safari lodge in the Sabi Sand area is seeking an experienced Operations Manager to oversee the day-to-day operations of the property, ensuring all departments function efficiently and consistently deliver exceptional guest experiences.
This is a hands-on senior management role requiring strong leadership, financial awareness and the ability to manage multiple departments, maintain operational standards and drive continuous improvement.

POSITION INFO:
REQUIREMENTS: - Minimum 3 years' experience in a senior operational or management role within hospitality, preferably at a five-star safari lodge - Hospitality Management qualification advantageous - Experience overseeing multiple departments and working with HODs - Proven staff management, leadership and development skills - Experience in operational planning, budgeting and cost control - Strong understanding of five-star guest service standards - Experience managing projects and operational improvements - Sound knowledge of Health & Safety requirements and legislation - Strong financial acumen and cost-consciousness - Excellent organisational, communication and problem-solving skills - Excellent written and spoken English - Proficient in Microsoft Office; Sage X3 and HMS Infor advantageous - Valid Driver's Licence - Hands-on, proactive and willing to work flexible hours KEY RESPONSIBILITIES: - Lead, guide and support all operational departments and HODs - Maintain exceptional five-star guest service and operational standards - Monitor guest feedback and address concerns with relevant HODs - Identify and implement improvements to systems, procedures and operational performance - Monitor departmental budgets, expenditure and operational costs - Manage departmental resources, equipment and assets effectively - Ensure facilities, vehicles and equipment are maintained to high standards - Oversee Health & Safety procedures, inspections and risk assessments - Ensure compliance with occupational Health & Safety legislation and statutory requirements - Provide leave cover for the Deputy General Manager PACKAGE: - Basic salary: R30,000-R35,000 per month, depending on qualifications and experience - Permanent, full-time position - Live-in, basic furnished accommodation - Monthly food allowance - 50% company contribution towards medical aid and pension after successful completion of a three-month probation period - Two gym memberships after successful completion of probation LOCATION: Sabi Sand - Mpumalanga