Operations Manager

Recruiter:

Telebest

Job Ref:

DBT000184/sd

Date posted:

Monday, April 19, 2021

Location:

Johannesburg, South Africa

Salary:

Market Related

SUMMARY:
Our client in the Randburg area, has an opportunity available for an Operations Manager in Call Center industry.

POSITION INFO:

Requirements:

Successfully completed commercial or business studies
5+ years call center leadership experience; with account management preferred
Advanced English Level + C1 CEFR
Customer Service Experience with multinationals or international accounts
Numerical and analytical capacity
Ability to lead, guide and motivate team members to achieve desired results
Experience with call center technology, including ACD, workforce management agent productivity tools, and quality management tools
Familiar with COPC and other related call center operation standards
Proficient in Microsoft Office Suite and other business programs as required
Mastery of metric and KPI management

KPAs:

Ensure compliance with the contents of the contracts of each of the line of businesses under its responsibility
Analyze and interpret the results, detect root causes of areas of opportunities and act even with precision until resolving incidents
Detect needs and/or areas of opportunity of each of the clients under their responsibility and implement strategies for continuous improvement
Manage the operations with quality oriented to the satisfaction of the end users of our client to ensure the objective of Integral Solution at the first contact
Prepare, analyze and interpret reports for the Site Director

Please note should you not receive a response within 7 days of applying, you may consider your application as being unsuccessful.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Operations Manager
Location: Johannesburg
Salary: R900 000.00
A leading provider of advanced electrical control and automation solutions distributer is looking for an operations manager to join their team.
2 days ago

Operations Manager (Business and Systems Analyst Functions)
Location: Johannesburg
Salary:
2 days ago

Business Operations Manager
Location: Midrand
Salary:
Managed Talent Solutions's client in the manufacturing industry is seeking a Business operations manager with strong experience in managing operations related to network infrastructure, cabling, and building management systems, including HVAC, access control, security, and fire systems, and have good understanding of SHEQ requirements.among others.
7 days ago

Courier Operations Manager (FTC)
Location: Johannesburg
Salary: R 40 000 - R 44 000 CTC
URGENT ROLE
7 days ago

IT INFRASTRUCTURE AND OPERATIONS MANAGER
Location: Pretoria
Salary: Market related
This person is responsible for maintaining and managing an organization's technology infrastructure.
9 days ago

Engineering - National Technical Coordinator/Operations Manager
Location: Centurion
Salary: Monthly
Our client in Centurion is seeking a highly experienced and strategic National Technical Coordinator/operations manager (Engineering field) to oversee the efficient, standardized execution of all operations and services across our entire national footprint. This key leadership role involves managing technical teams, setting and enforcing technical standards, driving strategic projects, ensuring ad...
13 days ago

Operations Manager â Transport, Warehouse & Distribution
Location: Johannesburg
Salary: R30 000 Monthly
Are you a natural leader who thrives in the fast-paced world of logistics? Do you get a buzz from turning challenges into opportunities and making things run like clockwork?My client is looking for a hands-on, high-performing operations manager to take charge of their transport, warehouse, and distribution department. You’ll be the engine behind their daily operations. Leading teams, streaml...
14 days ago

Pre-Owned Operations Manager
Location: Isando
Salary:
Pre-Owned operations managerIsando
6 days ago

Pre-Owned Commercial Vehicle Operations Manager
Location: Johannesburg
Salary:
New role is available for a Pre-Owned Commercial Vehicle operations manager for our client based in Isando JHB.
16 days ago

PRE-OWNED OPERATIONS MANAGER â AUTOMOTIVE INDUSTRY (KEMPTON PARK)
Location: Johannesburg
Salary:
The Pre-Owned operations manager will be responsible for establishing, managing, and growing the organisation’s pre-owned vehicle operations. The role will initially focus on overseeing the Tradeback process through an outsourced partner, ensuring efficiency, cost control, and pricing alignment.
16 days ago

Operations Manager

Similar jobs you might be interested in:

Create a free job alert for Operations Manager in Johannesburg