Operations Manager

SUMMARY:
My client is a Pretoria-based company that specializes in contract cleaning services for a range of different business. They are looking for an Operations Manager to join their CAPE TOWN office (Stellenbosch).

POSITION INFO:

OPERATIONS MANAGER

Customer relations:                         

• Build and maintain strong client relationship with the client
• Regular communication with the client
• Understand and manage the needs of the client
• Implement cleaning plan to the client’s satisfaction
• Deliver a prompt and superior service to all clients – always going the extra mile

Complaints management

• Manage and report complaints, according to the non-conformance process.
• Follow up and provide client with timeous feedback regarding complaints.

Sales

• Farm existing clients for cross sales opportunities and additional business. E.g. High cleaning, carpet cleaning etc. (Typical “once-off” cleaning opportunities)
• Identify new business opportunities or clients and provide leads to Head Office

Human Resources

• Provide strong leadership to all cleaners at sites.
• Implement the Industrial Relations policy where needed.
• Provide cleaning staff with on-the-job training.
• Ensure all sites are staffed efficiently
• Manage Absenteeism
• Do interviews with candidates
• Effective communication with staff

• Ensure time sheets/ attendance sheets are completed correctly
• Complete weekly Supervisor Report
• Adherence to company policy and procedures

Safety, Health, Environment and Quality (SHEQ)

• A strong focus on employee safety, service- and process quality and environmental

responsibility.

• Ensure that cleaners adhere to all Safety procedures.
• Ensure that all operations are in accordance with the Occupational Health and Safety Act, 1993.
• Maintain and check that all equipment is in good working condition and safely stored.

• Ensure that waste management systems are implemented and maintained at all sites according to waste streams and customer requirements
• Ensure that all recyclable waste is recycled
• Ensure that waste disposal cost is minimized          
• Ensure SHEQ site file is implemented and maintained                    

Brand and image

• Adherence to the Uniform- and Dress code policy.
• Maintain and manage a professional Brand image

Profitability                           

• Control direct expenses.
• Manage stock, e.g.  complete requisitions for orders, know what stock is available; plan in advance to replace stock.
• Reduce cost, lead time, waste and accidents
• Regulate staff costs.

 Equipment:

• Controlling use of equipment (i.e. only authorized / trained people)
• Maintaining condition of equipment
• Reporting abuse of equipment
• Recording movement of equipment
• Ensure availability of equipment

Experienced required

• Previous Management experience (2 yrs. minimum)
• Managed client contracts previously

      and/or

• Managed 40 employees
• Previous Cleaning Industry experience would be an advantage

Competencies

• Communication skills
  • Clear and concise communicator
  • Express information and ideas effectively, listen to-, and values input from others.

• People Skills
  • Excellent Interpersonal skills
• Problem Solving
  • Create innovative business solutions, through new ideas, processes and continuous efforts.
• Relating and Networking Skills
  • Be able to build and maintain strong relationships with clients
• Conflict Handling Skills
  • Be able to handle conflict situations with staff
• Computer Literacy
• Windows Office packages

Please email your detailed CV and salary requirements to heather@--------------Please upload your CV here-------->

Please note: Only shortlisted candidates will be contacted. If you have not heard back from us within 48 hours, please consider your application as unsuccessful.

NB! This job is now closed. You can apply for other jobs by uploading your CV.