Operations Manager

Duties and Responsibilities:

* Prepare and agree annual budgets for functional and support costs.
* Responsible for managing the budgets for all projects, and related development activities.
* Accountable for the effective financial management of the operations team.
* In support of the Chief Executive Officer, provide monthly information to enable the creation of financial results and forecasts for the Operations Team.
* Establish and maintain appropriate staff resources of the Operations Team to ensure that projects are delivered.
* on time, on budget and to the agreed quality standard.
* To establish clear organizational structures for the Operations.
* Team, including responsibilities and accountabilities of individuals.
* Provide technical support for the agreed redesign, development, implementation and continuous improvement of the company’s processes as required to ensure customer focus.
* Direct via project managers the software, knowledge base, data base and customer support teams to overcome technical and other constraints on the delivery of projects.
* Assist in the development of the strategic plan for all operational activity.
* Implement and monitor the annual and medium term operational plans, program and projects to meet overall objectives and agreed timings.
* Ensure effective internal communications both within the operations team and across the organization.
* Manage functions.
* Increase the effectiveness and efficiency of Support Services through improvements to each function.
* Drive initiatives in the management team and organizationally that contribute to long-term operational excellence.
* Providing consulting services on matters related to fundraising, tax and insurance questions, and business structure and growth.
* Contribute to short and long-term organizational planning and strategy as a member of the management team.
* Serve as primary liaison to legal counsel in addressing legal issues e.g. copyright, antitrust, governing instruments, partnerships, licensing etc.
* Supervise, coach and develop work and professional development of the Administrative coordinator.
* Coordinate with IT and knowledge management teams to lead roll-out of new capabilities, training, and trouble-shooting.

Key Skills
* Strong communication skills.
* Good motivational skills.
* Strong negotiation skills.
* Exceptional organisational skills.
* Awareness of internal and external customer needs.