Operations Manager

SUMMARY:

Our client, a Leading International Online Digital Marketing Company, is looking for an Operations Manager to assist their COO.  This is an excellent opportunity for a passionate, driven and determined individual looking to join a fast-paced and progressive company. 
 
JOB SUMMARY
 
Responsible for overseeing the company’s organizational processes and adds improvements to it. Implementing policies and strategies to improve productivity and efficiency levels and building an enjoyable company culture.  Maintain the financial health of the Organization as directed by the COO.

POSITION INFO:

Key Responsibilities 

• Coordinating different teams to foster exchange of ideas and provide cross-team learning opportunities
• Assist in establishing call centre objectives, products and troubleshooting techniques, analyze call enter data and focus on improving performance and processes in an effort to better support clients
• Assessing and analyzing departmental budgets to find ways to minimize expenses and optimize profits in Collaboration with the Director
• Inspiring and motivating employees to perform at their best through positive encouragement and incentive initiatives
• Identifying potential problems and points of friction and working to find solutions in order to maximize efficiency and revenue
• Identifying opportunities to expand or shift course in order to take advantage of changes in the market
• Analyze process workflow, employee and space requirements and equipment layout to implement changes

• Leadership
• Conflict Management
• Business Negotiation
• Organization
• Decision-Making
• People Management
• Planning and Organizing
• Stress Tolerance

• Qualification in Business, Operations Management, Business Development or related field
• 3 – 5 years’ experience in related field
• Knowledge of Management Principles and Procedures

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