Operations Manager

Recruiter:

Augment and Recruit

Job Ref:

JHB000079/EJ

Date posted:

Tuesday, June 28, 2022

Location:

Johannesburg, South Africa

Salary:

R500,000

JOB SUMMARY:
Our client, a rapidly growing Telecommunications company with a national footprint is urgently on the market for an highly experienced and well rounded Operations Manager to join their growing team.

JOB DESCRIPTION:

Purpose of the Role:

The Operations Manager is responsible for managing and evaluating the regions performance according to predetermined targets, key performance indicators (KPIs) and project timelines.
He/she will provide execution support to each region assigned across a broad range of functions, departments and structures providing seamless engagement between them and effectively communicate functional department targets to the Central Operations Manager in a timely and clear fashion.

Duties and Responsibilities:

Report back on progress towards targets throughout the month
Provide support to the Regional Manager at head office across all departments and functions to enable better and improved execution in the region
- Operations
  - Installs
  - Maintenance
  - Projects
  - Scheduling
- Head Office
  - Stock & Procurement
  - Health, Safety and Vetting
  - Technical & Training
- Proactively manage changes in the regional scope, ensure that any change to the scope is documented and approved
- Identify potential crises, devise contingency plans
- Plan and facilitate effective regional updates and meetings
- Liaise with business partners
Keep a record of past reports and monthly performance metrics
Perform any other work-related duties and responsibilities that may be assigned from time-to-time by management

Skills and Abilities:

Decisive: must be able to use initiative to make quick decisions to resolve problems and overcome obstacles delaying delivery
Must be able to partner with other departments and contractors to achieve targets
Customer management: tactful, resolute and committed to providing excellent customer service
Ability to deliver technical presentations competently
Must be able to interfaces with customer “executive” level management on a regular basis
Delivering results: ability to plan and organise self and work in order to achieve objectives and targets
Conflict Management
Facilitation skills
Project management skills
Time management skills
Team working skills
People management skills
Communication skills
Ability to lead a diverse project team

Qualifications:

Minimum Undergraduate Degree in Business Management or Finance

Experience:

At least 15 years, 10 of which must be in telecommunications, customer service or project management
Account management experience advantageous
Proven track record of delivering projects within defined timelines under high pressure
Delivering results: ability to plan and organise self and work in order to achieve objectives and targets

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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