Operations Manager

Recruiter:

Cortez Executive Search (Pty) Ltd

Job Ref:

OPS 101

Date posted:

Friday, December 23, 2022

Location:

Pretoria, South Africa

Salary:

Market Related

JOB SUMMARY:
An exciting vacancy exists for a Operations Manager for a client in the Financial Industry.

JOB DESCRIPTION:

Operations:

Assist with strategic planning
Assist with implementing strategies of the Association
Assist in providing strategic direction
Participates in the development and implementation of the mission, vision and values
Compile and submit strategic reports (annual reports)
Strategic monitoring, evaluation and reporting
Break down strategic goals into key performance areas for the company, allocate resources and set targtes.
Coordinates the overall business operations
Maintains office services by organizing office operations
Keeps CEO informed by reviewing and analyzing work
Coordinate the development of job descriptions
Develop additional income streams
Attend meetings with members and stakeholders sits on various forums like fraud forum to present the interest of the members.
Represents the MFSA at meetings and committees

Communication:

Communicate to members, staff, Board Members and Stakeholders – corporate communications such as newsletters. Research, etc
Development of presentation relevant concepts and presentations
Delivering presentations ranging from 10 people to 250 people
Writing of business letters – on behalf of the CEO
Writing of newsletters
Manage and handle several information channels telephone communication, e-mail, social media.
Compiling written communication for staff / clients / partners / suppliers
Write, edit and distribute all company newsletters
Design presentations for CEO and BoD within the organisation
Implement and expand a social media strategy
Reporting of media coverage to staff (Internal)
Printing and help with design process of Banners & Annual Reports
To manage all aspects of print production, receipt and distribution

Marketing:

Development of marketing material
Development of budgets for marketing initiatives
Development membership information material
Coordinate and participate in promotional activities and trade shows
Formulate, direct and coordinate marketing activities
Preparing sales documentation such as proposals, brochures, special offers to clients
Develop and maintain the brand of the MFSA
Website administration keep the website updated and monitor the performance of the website
Social Media updates and development

Public Relations:

Liaising and networking with a range of stakeholders including customers, colleagues, suppliers and partner organisations
Communicating with target audiences and managing customer relationships
Sourcing and securing sponsorship
Establish and maintain positive perceptions of the organisation
Compile documentation and submissions to stakeholders
Identify & maintain relationships with customers & service providers
Relationship-building with all key stakeholders
Attending events such as conferences, seminars, receptions and exhibitions

Events:

Organising events such as conferences, seminars, receptions and exhibitions
Plan, co-ordinate and manage all events of the organisation at Local, Provincial and assist in International level
Conduct research to identify new events opportunities for the Association

Member Services:

Resolves problems & member enquiries related to Industry Customer service
Member satisfaction Surveys Customer Service
Attend Member meetings Customer Service
Share Industry information and insight with members Customer Services
Communicate with members via telephone, letter and email Customer Service
Conducting market research such as customer questionnaires and focus groups – with consultant
Initiate market research studies and analyze their findings – with consultant
Conduct research on the level of satisfaction with both internal and external stakeholders.

Service Provider & Stakeholder Management:

Introduce service providers to the association explaining the services and opportunities,. benefits, application procedure to become an associate member
Consider applications of potential service providers and make recommendation to the CEO
Forward approved applications to secretary for registration
Liaise with service providers to optimise the benefits that they can receive from their associate membership.

Governance:

Develop and take minutes of EXCO, FINCO and Board Meeting
Develop Agenda of EXCO, FINCO and Board Meeting
Keep record of all the Directors (CIPC)
Ensure that all the company details are updated at CIPC.
Distribute AGM notices in accordance with MOI of the company.
Keep MOI up to date in accordance with relevant resolutions of the AGM together with the Operations Manager

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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