Operations Manager (Education Industry) – JHB

Recruiter:

Career Circuit

Job Ref:

Operations Manager (..

Date posted:

Thursday, May 12, 2022

Location:

Johannesburg, South Africa

Salary:

Market Related

JOB SUMMARY:
Operations Manager (Education Industry) – JHB

JOB DESCRIPTION:

The Operations Manager is responsible for training delivery and manages the daily operations of training and quality assurance for training programs to ensure effective and efficient operations. The Operations Manager will ensure that policies, procedures, and standards are followed and maintained.

Key Performance Areas and Indicators:

ØManagement:

ØManages the day-to-day functions, efficiency, and deliverables of the Operations Dept.

ØManages Programme Managers to a learner capacity of 1000.

ØManages interdepartmental relationships between the Operations Dept and other Dept’s.

ØEnsures the successful execution of training fulfilment, at all training locations.

ØManaging team performance, developing & ensuring the team remains skilled and motivated.

ØEffectively delegating authority and responsibility, in line with business objectives, to ensure the empowerment, motivation and effectiveness of direct reports.

ØManage proposals including implementation, tracking and relationship management.

ØMonitoring and Support:

ØMonitor and evaluate training programs, processes and workflows for quality and effectiveness and make specific recommendations for improvement of Dept performance.

ØGives work directions, resolves problems, prepares schedules, and sets deadlines to ensure timely completion of work.

ØEnsures Senior Programme Managers stay within their allocated 350-learner capacity at commencement of employment, subject to an increase in the number of learners.

ØEnsures that resources are always available for upcoming projects.

ØEnsures that Snr Programme Managers with 500 learner capacity are allocated 1 resource.

ØProcesses:

ØTo develop and review processes. To ensure process efficiency.

ØTo ensure all changes in operational processes are communicated to the team and all working practices/communications are aligned to the new practices.

ØReporting:

ØTo provide various reports which support general operational activity

ØTo ensure quality data input is monitored and accurate, paying attention to data which will impact on the operation and where appropriate audit the input/outputs.

ØSubmit timely administrative reports in accordance with company procedure requests.

ØThird party relationships:

ØTo act as a liaison with third party suppliers e.g. external facilitators.

ØEstablishing and maintaining effective working relationships with clients and internal stakeholders for successful implementation and maintenance of client programmes.

ØAuditing:

ØTo make regular checks of academic staff/ service providers performance.

ØConduct regular evaluations to identify areas for improvement in program offerings.

ØQuality assessment of client servicing and academic supplier performance.

ØCustomer Service:

ØClient management.

ØEnsure that the team responds to client/learner queries in line with standards set and agreed response times.

ØCompile statistics relating to client service performance and produce a variety of reports to analyse data and identify key areas where improvement is required.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Operations Manager
Location: Johannesburg
Salary: 35000 Monthly
Our client, a leading logistics company with a national footprint covering all major centres, is looking for an operations manager to join their Truck Rental division in the West Rand. The successful candidate will need to have experience within the Truck Rental industry and stay within the West Rand area.The main responsibility of this role it to ensure that the operations within the Truck Rental...
Today

Project Operations Manager (Key Populations Programme Wits RHI)
Location: Parktown
Salary:
Today

GENERAL MANAGER (FLEET OPERATIONS) GAUTENG
Location: Johannesburg
Salary: Market Related
CLIENT in the PASSENGER AND TRANSPORT SERVICES industry requires the services of a GENERAL manager at their office in GAUTENG as soon as possible (Salary bracket HIGHLY NEGOTIABLE)
1 day ago

Senior Manager: Flight Operations
Location: Midrand
Salary: Market related
Are you a dynamic and experienced Senior manager in Flight operations in the aviation industry
2 days ago

Senior Manager: Flight Operations
Location: Midrand
Salary:
Minimum RequirementsRelevant Degree (NQF 7) OR Airline Transport Pilot Licence OR Equivalent QualificationManagement - 5 – 7 YRSRelevant Aviation Technical Experience in Flight operations - 10 YRSChief Pilot or Grade II Instructor with 7500hrs of which 200 as PIC
3 days ago

Operations Manager
Location: Johannesburg
Salary: 15000-20000
manager in operations
6 days ago

Operations Manager
Location: Pretoria
Salary:
Salary: industry Related Working hours: 45 hours per weekThis position will require you to travel between branches (Pretoria-mainly, Polokwane/Mokopane and Louis Trichardt) – Company car when travelling to branches. Our client that operates within the manufacturing industry has an opportunity for an experienced operations manager who is technically inclined to join their Head Offic...
6 days ago

Senior Operations Manager
Location: Johannesburg
Salary: 60000 Monthly
Senior operations manager (Pharmaceutical industry)
7 days ago

Operations Manager
Location: Johannesburg
Salary:
7 days ago

Commercial Sales Operations Manager
Location: Johannesburg
Salary: Negotiable Salary Package Monthly
#SHIFTINTOHIGHCAREER by joining a Dealership that seeks the expertise of an experienced Commercial Sales operations manager
8 days ago

Operations Manager (Education Industry) – JHB

Similar jobs you might be interested in:

Create a free job alert for Operations Manager (Education Industry) – JHB in Johannesburg