Operations Manager (Hospitality)

SUMMARY:
Hospitality Operations Manager
Location: Pretoria East
Salary: R20,000 basic salary per month 

Overview
The Hospitality Operations Manager will be responsible for overseeing the day-to-day operations of the hospitality establishment, ensuring operational efficiency, high service standards, cost control, and customer satisfaction.

The role requires a hands-on leader with strong people management and operational expertise.

POSITION INFO:
Key Responsibilities

• Oversee daily restaurant operations, including front-of-house and back-of-house coordination.
• Ensure high standards of food quality, service delivery, and customer experience.
• Manage, train, motivate, and schedule restaurant staff.
• Monitor staff performance and handle disciplinary matters in line with company policy.
• Control stock levels, manage suppliers, conduct stock takes, and minimise waste.
• Manage operational costs, including food, beverage, and labour costs.
• Ensure compliance with health, safety, hygiene, and food safety regulations.
• Handle customer feedback, complaints, and service recovery professionally.
• Maintain restaurant cleanliness, presentation, and brand standards.
• Prepare basic operational reports and support management with performance insights.

• Minimum 3–5 years’ experience in a restaurant management or senior supervisory role.
• Strong understanding of restaurant operations, service flow, and customer service standards.
• Proven people management and leadership skills.
• Experience with stock control, cost management, and supplier coordination.
• Ability to work flexible hours, including evenings, weekends, and public holidays.
• Reliable transport.

• Hands-on leadership and team motivation
• Strong operational and organisational skills
• Customer-focused approach
• Problem-solving and decision-making ability
• Attention to detail and cost awareness
• Ability to perform under pressure