Operations Manager, Food Industry, East London

SUMMARY:
We are seeking an Operations Manager (Food Industry) for a permanent role based in East London, Eastern Cape
 

POSITION INFO:
Applicants are required to meet the following criteria:

• Degree / 5 years’ experience at an Area Coach level and proven relevant performance
• Previous experience in the quick service restaurant industry an advantage
• Good communication skills in English
• Good MS Office ability and valid driver’s license

• Contextualizing and implement strategic operational systems according to the vision and mission of the franchisee in the market
• Review and present bench plans to stakeholders
• Maintain operational standards as determined by Franchisor
• Identify / develop candidates for succession planning
• Ensure score card gaps are identified
• Evaluate IR incidents / chair IR meetings and obtain HR input when needed
• Ensure recruitment practices are aligned and conduct evaluations
• Compile development plans and coach / develop subordinates
• Identify capability issues, action and follow up
• Customers – ensure action plans are completed
• Sales – authorise plans / promotions; co-ordinate budgets; review competitor analysis reports; achieve KPI’s aligned to franchise measures; drive sales; oversee maximising of sales / profit
• Profits – prepare and present business reviews; analyse profit & loss statements
• General – create / oversee operational business plan; collaboration with all relevant stakeholders; oversee HR, Finance / Marketing functions; address operational development of new stores; build business relationships; continuous analysis of restaurant performance