Operations Manager - IT Management Operations Consultant (G1917)

 

Recruiter:

Rosstone Consulting

Job Ref:

ROS00855

Date posted:

Monday, May 9, 2022

Location:

, South Africa

Salary:

Negotiable


JOB SUMMARY:
The Role:

We are looking for an Operations Manager - IT Management Operations Consultant for a fixed-term contract Position with our client based in Midrand and Pretoria.

 

Minimum educational level:

  • Degree in Information Systems or equivalent experience
  • ITIL certification (...

    JOB DESCRIPTION:

    The Role:

    We are looking for an Operations Manager - IT Management Operations Consultant for a fixed-term contract Position with our client based in Midrand and Pretoria.

     

    Minimum educational level:

    • Degree in Information Systems or equivalent experience
    • ITIL certification (advantageous)

     

    We require 8 yearsâ?? work experience with the following:

    • ITIL process knowledge and work experience (advantageous)
    • Agile working experience
    • Business Continuity Management (BCM)
    • Change Management (CM)
    • Cut-over Planning
    • Fall-back Planning
    • Incident Management (IM)
    • IT Service Management (ITSM)
    • OPS Advanced Training
    • OPS Basic Training
    • Problem Management (PM)
    • Release Planning
    • Second Level Support
    • Start Up Management (SUM)
    • System Monitoring
    • Technical Continuity Management (TCM)
    • Technical Lifecycle Management (TLM)
    • Broad IT knowledge
    • RESTful APIs
    • Databases/SQL (PostgreSQL advantageous)
    • Docker / Kubernetes (AWS / OpenShift advantageous)
    • Code versioning (Git)
    • Jenkins
    • Beneficial:
      • Grafana
      • Working knowledge of Cloud Architecture (AWS / OpenShift)
      • Agile development methodologies
      • Confluence / Jira
      • DevOps
      • Usage of ITSM

     

    Skills and Experience:

    ProvidingRole Taks:

    • Action and resolve IM (Incident Management) tickets
    • Action and resolve CIM (Critical Incident Management) tickets as required
    • Raise and lead tasks PM (Problem Management) tickets as identified
    • Action and coordinate CM (Change Management) tasks and tickets as required
    • Assist user departments in drafting system requirement documentation based on business processes
    • Perform daily system handover and start-up tasks to ensure operational readiness of systems
    • Ensure that all processes have been investigated / considered in obtaining the specifications of the user requirements
    • Propose and review system design and evaluate alternatives
    • Develop systems solutions in line with quality and delivery requirements
    • Pre-review incoming operation tasks (tickets, filtering, Provide 1st 2nd level support, forward tickets to the relevant Development Team)

     

     

    NB! This job is now closed. You can apply for other jobs by uploading your CV.



     

 

 

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