Operations Manager - IT Management Operations Consultant (G1917)

JOB SUMMARY:
The Role:

We are looking for an Operations Manager - IT Management Operations Consultant for a fixed-term contract Position with our client based in Midrand and Pretoria.

 

Minimum educational level:

• Degree in Information Systems or equivalent experience
• ITIL certification (...
  
  

  JOB DESCRIPTION:
  

  The Role:

  We are looking for an Operations Manager - IT Management Operations Consultant for a fixed-term contract Position with our client based in Midrand and Pretoria.

   

  Minimum educational level:

  • Degree in Information Systems or equivalent experience
  • ITIL certification (advantageous)

   

  We require 8 yearsâ?? work experience with the following:

  • ITIL process knowledge and work experience (advantageous)
  • Agile working experience
  • Business Continuity Management (BCM)
  • Change Management (CM)
  • Cut-over Planning
  • Fall-back Planning
  • Incident Management (IM)
  • IT Service Management (ITSM)
  • OPS Advanced Training
  • OPS Basic Training
  • Problem Management (PM)
  • Release Planning
  • Second Level Support
  • Start Up Management (SUM)
  • System Monitoring
  • Technical Continuity Management (TCM)
  • Technical Lifecycle Management (TLM)
  • Broad IT knowledge
  • RESTful APIs
  • Databases/SQL (PostgreSQL advantageous)
  • Docker / Kubernetes (AWS / OpenShift advantageous)
  • Code versioning (Git)
  • Jenkins
  • Beneficial:
    • Grafana
    • Working knowledge of Cloud Architecture (AWS / OpenShift)
    • Agile development methodologies
    • Confluence / Jira
    • DevOps
    • Usage of ITSM

   

  Skills and Experience:

  ProvidingRole Taks:

  • Action and resolve IM (Incident Management) tickets
  • Action and resolve CIM (Critical Incident Management) tickets as required
  • Raise and lead tasks PM (Problem Management) tickets as identified
  • Action and coordinate CM (Change Management) tasks and tickets as required
  • Assist user departments in drafting system requirement documentation based on business processes
  • Perform daily system handover and start-up tasks to ensure operational readiness of systems
  • Ensure that all processes have been investigated / considered in obtaining the specifications of the user requirements
  • Propose and review system design and evaluate alternatives
  • Develop systems solutions in line with quality and delivery requirements
  • Pre-review incoming operation tasks (tickets, filtering, Provide 1st 2nd level support, forward tickets to the relevant Development Team)

   

   

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