Operations Manager - Logistics - Klerksdorp

SUMMARY:
Operations Manager - Logistics - Klerksdorp

POSITION INFO:
Operations Manager - the purpose of this role is to manage and coordinate day-to-day branch operations across the parcel cycle to ensure productivity, service delivery, and operational effectiveness. The incumbent achieves this by providing operational leadership, controlling resources, and driving execution in alignment with the branch strategy and customer service requirements. Operational Planning: Obtain an understanding of the operations strategy, as well as client and business needs. Develop the branch operations plan in alignment with overall operations strategy and in support of business and client requirements. Present and obtain sign off on the operations plan from operations management. Ensure that budget is developed and approved to support the execution of the branch operations plan and to achieve the required service levels. Ensure that the necessary fleet, people, systems and equipment are in place to support the achievement of the operations plan as well as client service levels. Develop and sign off KPIs that will support the achievement of the plan and client service levels. Ensure that the plan is well communicated and understood by all key stakeholders. Roll out KPIs and ensure all resources understand what is expected and how this will be managed. Implement the operations plan and provide regular reports on progress and performance of branch against the plan and agreed KPIs. Ensure effective route planning to ensure optimal utilisation of vehicles and people resources Operations Management: Review and manage branch KPI reports on a daily basis to ensure operational efficiencies are being met. Adjust resources and operational plans accordingly to ensure achievement of KPI's. Contribute to the development of Standard Operating procedures and ensure that these are implemented and adhered to. Complete regular risk assessments in partnership with STQC and ensure that all risks are mitigated and actively managed Ensure that all the branch assets are actively managed (PDA's, computer equipment, vehicles etc) to ensure continual running and safe keeping. Ensure that systems are updated accurately in accordance with operational policies and procedures Effectively manage all insourced and outsourced resources who support the delivery of operational requirements in line with company policies, processes and procedures (e.g. managed services, owner drivers etc. Partner with the fleet department to ensure that all fleet is efficiently utilised, managed, maintained, regulated, and reported against in accordance with standard operating procedures. Manage and monitor branch cartage cost and practices to ensure optimal efficiency and cost reduction strategies. Manage all client contract expectations ensuring efficient collections and deliveries by closely monitoring and controlling in-conformance and out of conformance reports and performance reviews. Manage budget within authorization limits or delegations and ensure no variance against actual costs vs budget. Ensure branch has good housekeeping standards in place at all times. Ensure Health and Safety standards are maintained at the branch Take ownership of and ensure the success of new client implementations within branch Governance and Risk: Ensure that all new vendors are identified and contracted in accordance with procurement policies and procedures Ensure that all third parties and outsourced services have contracts and service level agreements in place Manage agreed service levels with providers and flag non-conformance. Address any risks and actively close gaps Ensure that Owner drivers deliver against expectations and that costs are managed Ensure that branch is compliant by following road to compliance processes and procedures Stakeholder Management: Develop strong and aligned relationships with clients in partnership with key account managers. Develop strong internal relationship with peers and ensure that stakeholders are well informed in order to deliver against expected standards Represent the business to external consultants, vendors, and associates by maintaining professional, effective, and amicable relationships to ensure the companies' interests are upheld Reporting and Analysis: Implement effective systems to collect and analysis data to make intelligent business decisions. Risk Assessment: Analysing historical and current data to identify potential risks and vulnerabilities within the branch. Monitor Compliance: Using data to track and ensure adherence to regulatory requirements and internal policies. Prepare and present regular reports to the management and client team Produce accurate, relevant quality reports in accordance with policies, procedures and legal requirements e.g., Undelivered, Bowmaster and Cost report, quality-check Review and report on financial performance ensuring the reduction of costs of all resources Prepare and present reports regularly to Management teams with logical reasoning and analysis of data People Management: Ensure that the branch structures are developed, resourced, and optimised to execute against the business and operational requirements. Ensure adherence to HR processes to support the movement of employees across roles, functions or departments. Actively recruit and onboard resources that will fit the culture and deliver competently against performance standards in accordance with policies and procedures. Actively manage labour budget including headcount, overtime, and leave provisions. Ensure that all employees and resources performing work functions are clear on expectations and have the necessary tools and resources to fulfil the expectations. Monitor employee's performance through the development and implementation of KPI's relevant to the function. Implement reward and recognition programmes in alignment with the people strategy. Identify and address skills gaps of employees where optimal performance measures are not being met and ensure employees are trained to close the gaps Implement succession planning strategies and plans within the branch to ensure the continuation of key roles and mitigate risk. Manage employee relationships in accordance with policies and procedures. Manage communication to employees and Owner drivers to ensure that they are well informed of the business direction and what is expected from them, as well as of any changes Requirements: Grade 12 Senior Certificate (Matric) Studying towards a relevant supply chain management \/ logistics diploma or similar 2 - 3 years' experience in a Branch Manager 1 role or equivalent thereof Experience in Managing 2 - 3 types of freight products Implementation of Continuous Improvement principles Intermediate costing & budgeting knowledge Knowledge of Microsoft Office, Excel, Word. Powerpoint Knowledge of labour legislation (BCEA, NBCRFLI Collective agreement etc) Route planning Salary: R35 000pm CTC Send cv to