Operations Manager - Office of the Registrar

Recruiter:

Recruitment Insured (PTY) Ltd

Job Ref:

MCI216

Date posted:

Wednesday, February 24, 2021

Location:

sandton, Gauteng, South Africa

Salary:

A market related salary is offered based on skills and experience

SUMMARY:
A leading tertiary institution is seeking a suitably qualified and experienced individual to join their team as an Operations Manager - Office of the Registrar

POSITION INFO:

Duties & Responsibilities

The appointment is at the senior management level. The Operations Manager works directly with staff in the division and with the senior staff in the brands and head office functions and all teams in CAT.

The exact nature of the responsibilities will vary from time to time according to the needs of the institution. The incumbent must be capable of designing, implementing, reviewing, and improving all operations and interfaces in the Division, using human resources and technology-based systems, solutions, and processes.

Key Areas of Responsibility Include:

General

Work with the Registrar to ensure that the division meets its key obligations to the institute effectively and efficiently by monitoring, improving, and supporting the work of the division against these objectives
Ensuring the availability and correct skilling and performance of the team to deliver against the objectives
Ensuring the availability of the technological, process and information systems and support to enable achievement of the objectives and pre-emptive action to mitigate risk
Review, refine, develop, implement, monitor, and refine administration systems and processes to support the above
Liaison with the tertiary brands and CAT to troubleshoot and to ensure effective delivery
Development and training of team members and contribution to their management, supervision, and oversight
Office management – IT assets, workspace etc
Contribute to budget setting and control

Effective running, leadership, and development of operations in the division:

Manage operations to deliver projects to meet the required outcomes
Take leadership role in the improvement of systems, policies and processes that will enable more effective and efficient delivery in this area

Stakeholder:

Manage relationships with brands formally and informally to support their success and our effective delivery
Engage with internal and external stakeholders as required to achieve this
Take ownership of relationships with support functions such as the systems unit (ITSU)

Tracking and Information Management:

Full responsibility for tracking systems and processes including appropriate escalations for identified risks
This includes improvement of the systems and associated reports

Administration and Governance:

Participation in formal governance and management structures as required
Ensuring those on team provide accurate information on time to enable governance and internal and external compliance
Ensure policy compliance
Ensure that Student Hub provides accurate, effective and efficient service. Monitor and resolve escalations

Desired Experience & Qualification

Preferably a Postgraduate qualification but at least an initial qualification at degree level

Experience:

Not all of these are required, but will be preferable – the total skill set will be considered:

Normally, at least five years’ experience in an operational role in an education institution
Some management or supervisory experience with a span of control of at least 6 people.
Work experience in a complex structure and experience within a matrix management system (having to exercise leadership over people who report to other line managers)
Operations experience in a multi-site context
Familiarity with higher education
Technical ability to work effectively using tools such as SharePoint, MS Planner and a helpdesk such as Jira

Competencies:

Excellent communication skills particularly in English, both verbal and written, including the ability to communicate with a range of audiences clearly, concisely with a focus on specific and accurate and accessible information flow to the target audience
Numeracy skills demonstrated through ability to consume and organize and communicate data in a way that enables evaluation of effectiveness and efficiency
Computer literacy at the level that the person can drive the assessment of IT solutions to administrative challenges (IT support will be provided). High level of skills on tools such as Excel and SharePoint
Leadership, management, and administration
Conflict resolution, mediation, and cooperative communication skills
Interpersonal skills characterised by tact and diplomacy
Capacity to get others to follow by example and the ability to manage matrix management and communication structures
Attention to detail and ability to work with large volumes of data related to service
Proven ability to work constructively as part of a team, display initiative and work strategically and independently with limited supervision
Proven record of managing projects to a successful conclusion – delivery against deadlines
Able to acquire new skills to keep up with new technologies and or new knowledge areas.

Please note that only shortlisted candidates will be contacted, if you have not received a response within 5 working days, please consider your application as unsuccessful

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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Operations Manager - Office of the Registrar

Duties & Responsibilities

Desired Experience & Qualification

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