Operations Manager - Office of the Registrar

The appointment is at the senior management level. The Operations Manager works directly with staff in the division and with the senior staff in the brands and head office functions and all teams in CAT.

The exact nature of the responsibilities will vary from time to time according to the needs of the institution.  The incumbent must be capable of designing, implementing, reviewing, and improving all operations and interfaces in the Division, using human resources and technology-based systems, solutions, and processes.

Key Areas of Responsibility Include:

General

• Work with the Registrar to ensure that the division meets its key obligations to the institute effectively and efficiently by monitoring, improving, and supporting the work of the division against these objectives
• Ensuring the availability and correct skilling and performance of the team to deliver against the objectives
• Ensuring the availability of the technological, process and information systems and support to enable achievement of the objectives and pre-emptive action to mitigate risk
• Review, refine, develop, implement, monitor, and refine administration systems and processes to support the above
• Liaison with the tertiary brands and CAT to troubleshoot and to ensure effective delivery
• Development and training of team members and contribution to their management, supervision, and oversight
• Office management – IT assets, workspace etc
• Contribute to budget setting and control
   

Effective running, leadership, and development of operations in the division: 

• Manage operations to deliver projects to meet the required outcomes
• Take leadership role in the improvement of systems, policies and processes that will enable more effective and efficient delivery in this area
   

Stakeholder:

• Manage relationships with brands formally and informally to support their success and our effective delivery
• Engage with internal and external stakeholders as required to achieve this
• Take ownership of relationships with support functions such as the systems unit (ITSU)

Tracking and Information Management:

• Full responsibility for tracking systems and processes including appropriate escalations for identified risks
• This includes improvement of the systems and associated reports

Administration and Governance:

• Participation in formal governance and management structures as required
• Ensuring those on team provide accurate information on time to enable governance and internal and external compliance
• Ensure policy compliance
• Ensure that Student Hub provides accurate, effective and efficient service.  Monitor and resolve escalations