Operations Manager (Project Manager: Store Development)

SUMMARY:
Our client is looking for an Operations Manager to join their team in Johannesburg North

POSITION INFO:
Roles and Responsibilities
Role Purpose
We’re seeking a seasoned Operations Manager to lead and optimize the daily operations of our Cash and Carry retail business. This role is ideal for a hands-on leader with proven experience in launching new retail stores from the ground up—site selection, layout planning, staffing, systems setup, and grand opening execution.

Key Responsibilities
New Store Development
Lead end-to-end store launch process: site evaluation, lease negotiation, layout design, and fit-out coordination
Oversee procurement and installation of fixtures, equipment, and POS systems
Recruit, train, and onboard store teams ahead of launch
Develop and execute pre-opening plans including stock loading, merchandising, and compliance checks
Coordinate grand opening strategy with marketing and operations teams

Retail Operations
Manage daily operations across existing and new stores, ensuring efficiency and profitability
Monitor inventory levels, shrinkage, and replenishment cycles
Implement SOPs for receiving, storage, and customer service
Ensure compliance with health, safety, and regulatory standards
Drive operational KPIs including turnover, margin, and customer satisfaction

Team Leadership
Lead, mentor, and develop store managers and operational staff
Conduct performance reviews and identify training needs
Foster a culture of accountability, service excellence, and continuous improvement

Qualifications & Experience
Minimum 5–8 years in retail operations, preferably in Cash & Carry or FMCG environments
Proven track record of opening multiple retail stores from phase one
Strong knowledge of retail systems, merchandising, and supply chain logistics
Experience managing large teams and multi-site operations
Proficiency in Excel, POS systems, and ERP platforms

Desired Attributes
Strategic thinker with operational agility
Strong leadership and project management skills
Excellent communication and stakeholder engagement
Ability to thrive under pressure and meet tight deadlines
Customer-focused with a commercial mindset

What We Offer
Opportunity to shape and expand a growing retail footprint
Competitive salary and performance incentives
Supportive leadership and room for career advancement
Dynamic, fast-paced work environment with real impact

Employment Details
Employment Type:
Permanent Employment
Industry:
Wholesale and Retail
Work space preference:
Work Onsite
Ideal work province:
Gauteng
Ideal work city:
Johannesburg
Salary bracket:
R 30000 - 40000
Drivers License:
CODE B (Car)
Own car needed:
Yes