Operations Manager - Zanzibar

KEY OUTPUTS:

• Ensure you wear the correct uniform and that you are well presented at all times.

• Ensure high standard of personal hygiene.

• Be friendly, considerate and greet all guests and staff

• Maintain open lines of communication with other staff

• Support the Senior Management in overall responsibility for the effective management

• Assist in training and developing of staff as necessary

• Work closely with the Management team to ensure a seamless daily operation.

• Placing daily operational orders in a timely and budget-sensitive manner, delegate as necessary.

• Participation in the management, implementation and updating of the lodge FBC to-do lists

• Ensure that an environment, where the company standard is continuously met and visible throughout the daily functioning of the lodge

• Ensure lodge styling guide and styling updates are documented and work closely with the

Hospitality training team to ensure clear communication

• Ensure that administrative functions within the camps are maintained and monitor beverage control

• Ensure that guest information and requests are shared and gathered for all guests arriving or departing to properties

• Checking in and out all guests

• Assist with checking guests rooms and that guest areas are neat at all times

• Host/interact with guests daily and communicate feedback if necessary

• Be aware of & make your chefs aware of special dietary needs and special occasions

• Assist with Uniform orders and issues. Ensure all staff are wearing correct uniform at all times

• Oversee all Food and Beverage aspects of the lodge and be sure they are to company standard.

• Manage day to day guest itineraries & activities, ensuring guest delights happen daily and clear,

effective communication between all departments happen

• Attend management meetings

• Lead the green team and conservation initiatives on the island

• Keep the region informed on company stories regularly

• Assist with Social media and other PR related communication

• Manage Staff Delight activities, including activities and staff swaps

• Allow for flexible work hours