Operations Officer - The Bay Hotel

As an Operations Officer, you will ensure an optimal working environment across all our properties and ensure that the necessary support is given to operations in terms of Facilities & Residential matters. The ideal candidate must have excellent time management skills, excellent administration skills and attention to detail for aesthetics and interior spaces are of high importance. Candidate must have a valid driver’s license with their own transport and be willing to travel to various destinations. Every project is to be completed within a reasonable time frame and to the required standards.

Minimum requirements

• Grade 12.
• Qualification in the Hospitality and Tourism Industry is not essential but preferred.
• Minimum of 1-year experience in the same or similar position
• Level 2 minimum Microsoft Office (Word, Excel, PowerPoint, and Outlook in particular)
• Basic OPERA System Knowledge
• Strong administrative functions
• Attention to detail
• Multi-tasking
• Reporting
• Monitoring

DUTIES AND RESPONSIBILITIES

Administration

• Oversee daily administrative and clerical activity in the office.
• Maintains records of maintenance and other facilities functions.

Coordination

• Receives requests for building or equipment maintenance.
• Assign technicians or specialists to repair equipment as necessary.
• Acts as liaison between different group departments to ensure that problems are appropriately resolved.
• Coordinates and manages schedules and calendars for various departments.
• Ensure appropriate follow-up with departments and staff.
• Provide direction/information to vendors, facilities staff, and service providers as required to ensure excellent coordination/execution of work within the group environment with minimal disruption.

Operations

• Minimum of 2 duty manager shifts per month to ensure full understanding of operations.
• Assist in the maintenance, front office, and housekeeping departments as per operational requirements.
• Summarise guest feedback from guest review platforms, communicate and action aesthetics, residential/facilities work needed in the properties.
• Obtain quotes and meet with suppliers.
• Ensure only approved suppliers are used.
• Update of supplier list in collaboration with procurement officer.
• Continues research and development and visits to trade-related shows and shops.
• Back up for Group Operation Manager
• Assist in compiling Interior & Condition Survey, including the execution
• Filling the gap between aesthetics, residential and facilities.
• Capture and submit project management.
• Assist with insurance matters.
• Placing of orders.
• Assess communication and provide feedback on products and specifications.
• Assist with winter planning & projects
• Recognize operational residential challenges and assist with research and solutions
• Updating of master inventory costs
• Assist in creating operational modules
• Assist in updating the manuals

Training and Development

• Operational modules are developed and part of the staff training

Financial

• Assist Group Operations Manager with functional administrative duties.
• Ensure weekly reporting of residential targets and actual numbers reported.
• Submit project management to the financial controller/manager on a weekly basis.
• Submit purchase orders and invoices to creditors twice a week.
• Assist in placing orders and filing.

Management Support

• Assist Facility Management & Operations Team with tactical planning for the team’s goals and objectives.
• Provide facility-specific assistance to a project
• Manage and maintain small facility management tasks as assigned.
• Devise new ways to improve the efficiency of office work and services.

To apply for the position, please forward a motivational letter, an updated CV with a picture of yourself to

**Please note that only successful candidates will be contacted. Should you not hear from us within 14 days – please consider your application unsuccessful**

To browse all our vacancies, please log on to our website –