Operations Specialist

SUMMARY:
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POSITION INFO:

Work Location:

Towers West, Hybrid

More about the Area & Team:

The role is within the Personal Loans Product area which is responsible for all loan products to customers. Within the team, operations is a critical area that focuses on system and process enhancements to optimize customer and colleague experience

More about the project:

Problem to solve

Solution/Deliverable

Attractive Tech exposure

Automation of processes, recons etc.

Developing AI to execute BAU repetitive tasks

Support with investigations, analysis and operational remediation

Job Description / Responsibilities:

• Review of credit bureau exceptions, investigate, drive resolution and re-submit rejected accounts
• Implement AI solutions to process auto closures and other account fixes so data/analytical ability is required
• Support Product rule review exercise on maintenance specific business rules
• Execute credit balance remediation
• Clear non disbursements
• Recon ROBOT report daily and ensure no journal failures
• review daily ops dashboard and ensure that issues are being resolved
• address Loan general enquiries
• account level screen prints for complaints / enquiries
• document retrieval and review of exception reports
• documenting all processes, understand systems etc.

Background and experience required:

Years of Experience

Industry Experience

Preferably knowledge of credit products/loans

5+ years

Must-have Skills (Mandatory Skills):

Include minimum years of experience required per skill

Automation and robotics/AI