Operations and Technical Support Analyst

SUMMARY:
Operations & Technical Support Analyst | Johannesburg | Hybrid | Permanent

POSITION INFO:
Are you an IT Support Analyst with 2+ years’ experience, looking to grow your expertise in Microsoft Azure and server infrastructure?
Join a fast-paced FinTech environment where you'll deliver technical support for in-house systems, resolve Azure-related incidents, and work closely with end users via Teams, phone, and ticketing tools. If you’re driven by solving problems and ensuring smooth operations, this one’s for you.
Qualifications:
- IT Diploma or relevant certification
- Microsoft Azure Fundamentals (preferred)
- PowerShell scripting knowledge (advantageous)
Requirements:
- 2+ years’ experience in an IT support role
- Microsoft Azure experience (AAD, VMs, Storage, etc.)
- Experience with Windows Server environments
- Familiarity with ticketing systems (e.g., Jira)
- Understanding of networking (DNS, DHCP, VPNs, IP addressing)
- Experience with PowerShell for automation
- Excellent troubleshooting and communication skills
- Able to explain technical solutions to non-technical users
- Prior work in agile or small-team environments
- Experience with remote support/monitoring tools
KPA’s:
- Provide 1st and 2nd line support for internal systems and infrastructure
- Manage and resolve issues within SLAs
- Perform routine server support and Azure maintenance
- Log and resolve tickets effectively
- Deliver professional client-facing support via Teams or phone
- Document processes and contribute to internal knowledge base
- Collaborate with internal teams for escalation and issue resolution
Apply now!
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