Oracle Technical Consultants

Recruiter:

HR Genie

Job Ref:

PM May 12

Date posted:

Wednesday, May 26, 2021

Location:

Gauteng, South Africa

Salary:

Market related

SUMMARY:
I am urgently looking for Oracle Tech Consultants ( Functional Teleservice & Developer) 6 months

POSITION INFO:

I am urgently looking for Oracle Consultants (Functional Teleservice & Developer)

Must have relevant experience

Contract role

Duration : 6 months

Details: To assist us in delivering the following scope of work:

Display Orders in current Order status / stage
Query Orders in all stages of Order life cycle
Order status business flow to Track through Order life cycle from creation to POD
Order status pre-defined SLAs
Generating of cases from Internal and External clients
Create cases for SLA failures
Create cases for specific events (e.g., Order on hold, quantity changes on booked order, price check issue, date change etc.)
Order fill calculations for Orders to be displayed
Dashboard Order – Active Order graphs, customer ( e.g., no of orders per customers and views by Order category)
Dashboard Cases – e.g., Active cases by SLA status, by agent, resolved cases with drill downs to business unit and query types ( reason code e.g., price check )
Dashboard for Management– Orders in SLA and progress, Order status (failure etc.), Order by status and value per Order
Reporting : e.g., End user usage report (activity) and Order fill %
Telephony integration (Smollans call center : Scopserv)
Transfer of calls between front office and back office ( Smollan’s call center ---> logistics or pricing dept)
Automated submission of emails to external customers
Setup of contacts : Creation of a contact card
Master Data Integration : Customer and Product
Management of the order to allocate the order to the correct logistics network
Self Service web portal for field agents
Logistic partners (ILDC, IML & Transnova) will require access

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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