Order Fulfilment Controller: 3 month contract

Recruiter:

O'Brien Recruitment

Job Ref:

1456220519

Date posted:

Tuesday, January 6, 2026

Location:

Brackenfell, South Africa

SUMMARY:
-

POSITION INFO:

We’re looking for a customer-focused, detail-driven Order Fulfilment Controller to join a fast-paced Digital Commerce team. This role is all about keeping online orders on track, resolving issues quickly, and delivering a great customer experience.

Contract: 3 months
Environment: Fast-paced Digital / eCommerce
Customer Interaction: High

Shift Pattern & Hours

Monday to Sunday (rostered)
Shifts between 07h00 – 20h00
5 days on, 2 days off
Weekend & public holiday availability required
Transport provided home after late shifts

Key Responsibilities

Handle customer, store & courier queries (calls, email, chat & WhatsApp)
Proactively manage online orders and resolve delays
Follow up with stores and courier partners to ensure on-time delivery
Keep customers informed on order status and delivery updates
Investigate and resolve service and order issues
Identify trends and assist with process improvements

Requirements

Matric (Grade 12)
Relevant Diploma or Degree (advantage)
Minimum 3 years’ experience in eCommerce, Digital Commerce or customer support
Experience in a multi-channel customer support environment
Understanding of order fulfilment / deliveries (advantage)
Comfortable using Microsoft Office 365

This role suits someone who is organised, proactive, calm under pressure and customer-focused.

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