Organisational Development Consultant

Recruiter:

Mindworx Consulting

Job Ref:

JNB007417/LD

Date posted:

Thursday, February 10, 2022

Location:

Johannesburg, South Africa

JOB SUMMARY:
To provide credible consulting and project management support within OD and to internal customers, with a focus on the relevant products. A key aspect of the role is to ensure targets are met and appropriate innovation of the product

JOB DESCRIPTION:

Technical Knowledge Framework of Role
General Pre-Requisites Changing Knowledge

HPCSA Industrial Psychology or other relevant registration
Ability to provide meaningful feedback and basic facilitation Organisational Development Consultant
Comfortable with report writing, analysis and integration of data
Strong ability to manage self and time and prioritise effectively
Highly attentive to detail
Strong critical thinking and problem-solving skills
Able to consult and advise professionally
Business development mindset
Strong customer service orientation
Deadline driven
Ability to work across functions within the business and with stakeholders at varying levels
Able to work in a team environment
Sound verbal and written communication skills
Relationship building skills
Basic project management skills
Technologically savvy
Proficient in Microsoft Office suite

Keep abreast of:

Strategy, vision, and mission of the organisation
Changes to internal systems and products
Changing client requirements
Relevant forums and discussion groups (online or offline) to update psychology knowledge e.g., SIOPSA, GIBS, LinkedIn, HPCSA, Harvard Business Review
Relevant legislative and regulatory changes and requirements
Required CPD points to maintain registration if appropriate

Technical Knowledge Framework of Role
Organisation Induction

Sound understanding of company values, mission, policies, and procedures
Introduction to the team and culture
Relevant HR practices, leave, salary and benefits
Company products and overview of the business flow
Express and implied ethical responsibilities
Relevant systems and process knowledge
Occupational Health and Safety

Role Induction

Introduction to key internal and external stakeholders
Introduction to end-to-end processes of designated products
Orientation to product report formats
Orientation to presentation templates
Functional knowledge and understanding of relevant systems and procedures
Knowledge of relevant finance and billing procedures
Proposal writing approach and format
Change management
Project management

Qualification

Minimum Qualification Minimum Registered Psychometrist; Master’s in industrial psychology or other relevant Psychology degree advantageous
Minimum Experience Minimum 2 years’ experience in a Psychometrist role; Experience in a corporate environment advantageous
SST level Best Practice Level
Internal Stakeholders Head of OD, Managing Director, Finance, IT, Business Analyst, Human Resources and Receptionist
External Stakeholders Clients and Associates
Profiling Delegates Carli Myers and Colleen McLintock
Profiler Anjli Daya

Key output: consulting
Input/activities

Provide robust consulting service to clients to understand their requirements & advise them on the best practice solutions
Nurture strong relationships with clients & ensure that regular contact is maintained throughout the project life cycle
Cultivate a strong understanding of the client’s environment, needs, restrictions & preferences pertaining to the delivery of projects within their organisation
Efficiently acts to resolve problems, queries, and complaints from clients, if required escalate concerns to management
Champion appropriate product innovation within the product life cycle
Drive the continued development of products with IT changes required for the system
Quality control of products & associates

Success Measures

360 items are accurate and meaningful to organisation's requirements
Scheduling of feedbacks is organised and handled professionally
Seen as highly responsive and competent to clients
Positive feedback from clients and candidates
Minimal errors
Deadlines met
Clients are kept up-to-date and informed
Project plan sent weekly
Valuable contributions and collaboration with MD to develop product
IT changes are communicated and followed up on

Measurement Method

Formal and informal feedback
Feedback surveys
Project plans
Organisational feedback presentation
360 reports
SCRUM & Trello
360 system
Career Conversations
Personal 360
Hubspot

Competencies

Problem Solving
Judgement and Decision Making
Attention to Detail
Drive (Results and SolutionFocused - Passion, Energy and Follow-through)
Excellence Orientation
Building Relationships
Customer Service Orientation /
Customer Responsiveness
Teamwork
Verbal and Written Communication
Presentation Skills
Programme and Project Management
Process Engineering and Systems Competence
Practical Execution
Management (Planning and Organising)
Monitoring

Key Output: CRM & Business Development
Input/Activities

Be alert to opportunities for on selling of services and products which are not part of your function to existing clients
Ensure there is a working knowledge of your services in all functions
Maintain positive and productive relationships
Liaise and cooperate with Marketing to ensure that services are adequately represented inside the brand
Present sales pitches services to prospective clients (including tender briefings)
Meet agreed upon sales targets within financial quarters
Update and maintain accurate client information on Hubspot,

Success Measures

Targets are met and there is a growth in sales
Sales and leads generated for other products and services
Referrals from the business for cross-selling purposes
Hubspot is up to date with client information, deals
Issues are picked up from CRMs and responded to efficiently before losing the client
Repeat business

Measurement Method

Formal and informal feedback
Hubspot
Proposals
Career Conversations
Quotes
CRM survey
SCRUM & Trello
360 feedbacks
Tender documents

Competencies

Problem Solving
Judgement and Decision
Making
Attention to Detail
Drive (Results and Solution
Focused - Passion, Energy and Follow-through)
Excellence Orientation
Building Relationships
Customer Service Orientation /Customer Responsiveness

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