Outbound Call Centre Manager

Recruiter:

Energy At Work

Job Ref:

3332476013

Date posted:

Tuesday, June 21, 2022

Location:

Randburg, South Africa

JOB SUMMARY:
-

JOB DESCRIPTION:

One of the largest Financial Service companies are currently a Call Centre Manager to manage Team Leaders and Consultants

Responsibilities:

To lead, manage and ensure the effective and efficient operation of the Outbound Sales Call Centre.
Implement divisional strategy, policies and procedures to achieve set goals (revenue targets), quality, and compliance, people development and performance management through innovative solutions.
Meet and exceed stipulated financial targets as they pertain to campaign under management;
Meet and exceed primary sales key performance metrics across a balanced scorecard encompassing people, process, financial and stakeholder metrics;
Management of joint business objectives in tandem with Quality, Compliance, HR, Information Technology and Client stakeholders across agreed, defined service levels;
Optimize divisional operational productivity outputs as per agreed campaign performance remediation plans;
Meet operational expenditure relative to agreed budgets;

Requirements:

Grade 12
Bachelor’s Degree or equivalent in Business or a related field advantageous
Proficient in Microsoft packages

Minimum 5 - 10 Years’ experience in Sales Environment/ Cellular Industry;
Minimum 3 - 5 Years’ experience in Leadership role;
Good commercial understanding/awareness of best practice of outbound sales.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

PAM 17647 - Retentions Agent (Insurance) – Bryanston
Location: Johannesburg
Salary: R9K – R10 500 CTC
Retentions Agent (Insurance) – Bryanston
7 days ago

Automotive Financial Services Motor & Home Direct Sales Agent - Gauteng, Bryanston
Location: Bryanston
Salary:
Remuneration: R10 000.00 Basic Salary incl. benefits (Medical Aid and Provident Fund) plus Commission Purpose Of The Job: Our client a Financial Services Company is looking for an experienced Motor and Home Direct Sales Agent to join the team. The purpose of the sales a...
11 days ago

Automotive Financial Services Insurance Retentions Agent - Gauteng, Bryanston
Location: Bryanston
Salary:
Remuneration: R10500.00 Basic Salary incl. benefits (Medical Aid and Provident Fund) plus Commission Purpose Of The Job: Our client a Financial Services Company is looking for an experienced Insurance Retentions Agent to join the team. The Retentions Agent contributes to the...
11 days ago

PAM 14553 - Call Centre Agent (Life Insurance) – Bryanston
Location: Bryanston, Gauteng
Salary: R8K – R10K CTC
call centre Agent (Life Insurance) – Bryanston
7 days ago

Lead Generator - Office Automation
Location: Fourways
Salary:
Purpose of the RoleThe Lead Generator is responsible for identifying and qualifying potential business customers, generating new sales leads, and setting appointments for the external sales team. The role focuses on outbound prospecting and is critical to driving new business growth.Key Duties & ResponsibilitiesLead Generation & ProspectingConduct outbound cold calling to businesses to gen...
3 days ago

Passenger Vehicle Outbound Team Leader - OEM Level - Gauteng, Midrand
Location: Midrand
Salary:
Remuneration: Market Related dependent on skill set, knowledge, and experience Purpose Of The Job: Our client is looking for an outbound Team Leader to join the team. The Passenger Vehicle outbound Team Leader is responsible for leading, motivating, and managing the outbound sales team to generate qualified leads, book appointments, and support passenger vehicle sales targets. The role f...
7 days ago

Commercial Sales Consultant - Pretoria East
Location: Pretoria
Salary: R20 000
Role PurposeThe Commercial Sales Consultant is responsible for driving sales across both personal and commercial insurance lines. The role focuses on converting leads into sales by offering bank-approved insurance solutions for residential homes, commercial properties, and related insurance products. This position operates within a target-driven call centre environment and requires strong commerci...
7 days ago

Telesales Consultant – Connectivity, PBX & Office Solutions (JHB)
Location: Johannesburg
Salary:
8 days ago

Lead Generator - Office Automation
Location: Fourways
Salary:
Purpose of the RoleThe Lead Generator is responsible for identifying and qualifying potential business customers, generating new sales leads, and setting appointments for the external sales team. The role focuses on outbound prospecting and is critical to driving new business growth.Key Duties & ResponsibilitiesLead Generation & ProspectingConduct outbound cold calling to businesses to gen...
9 days ago

Lead Generator
Location: Fourways
Salary:
Purpose of the RoleThe Lead Generator is responsible for identifying and qualifying potential business customers, generating new sales leads, and setting appointments for the external sales team. The role focuses on outbound prospecting and is critical to driving new business growth.Key Duties & ResponsibilitiesLead Generation & ProspectingConduct outbound cold calling to businesses to gen...
9 days ago

Outbound Call Centre Manager

Similar jobs you might be interested in:

Create a free job alert for Outbound Call Centre Manager in Randburg