Outbound Client Relations Consultant (Medical)

SUMMARY:
You will play a crucial role in overseeing the onboarding process for clients signing on for medical administration services.

Your mandate is to build strong relationships with healthcare providers and ensure that the value proposition is delivered during the customer journey.

POSITION INFO:
In this pivotal role, you serve as a facilitator between the client and the bureau to ensure fast and sustained conversion of sales to satisfied clients.

Duties will include:

• Act as the primary point of contact for clients throughout the onboarding process
• Guide clients through the adoption of the bureau service
• On-board and train bureau clients on products and processes through a combination of face-to-face, telephonic and digital channels
• Develop strong and trusted relationships with providers and unlock value proposition through continuous high value interactions with them, supported by actionable insights
• Proactively identify client needs and recommend solutions to optimise our value proposition
• Update onboarding resources and maintain detailed records of all client interactions
• Collaborate with internal and external stakeholders to ensure a seamless onboarding experience and mutually beneficial customer journey
• Manage retention and growth of allocated portfolio in order to maintain its profitability

• Possess in-depth knowledge of the medical services claims industry and healthcare coding systems
• Understand processes and systems used in the execution of practice management in the medical industry
• Enthusiasm to stay updated with industry developments and emerging trends in the healthcare sector
• Proficient in Ms Excel, Word, Powerpoint or the Google Workspace alternative
• Excellent communication and people skills (verbal and written)
• Effective time management and organisational skills to prioritise tasks and meet deadlines
• Analysis and problem solving skills
• Proficiency in English, and at least one other official language

• National Senior Certificate (Matric), tertiary qualification preferred
• 4+ years experience in a client service role, within the healthcare and/or information technology sectors
• A minimum of 3 years of coding experience in the medical billing industry, showcasing an understanding of coding practices and industry standards
• 2+ years training clients on software products
• 2+ years upselling products and services to existing clients
• 2+ years building strong and trusted business-level relationships with clients
• Experience working on at least 3 PMA’s (Practice Management Applications), demonstrating a versatile and comprehensive understanding of various systems
• A proven track record of navigating and optimising billing processes within the healthcare industry, with a keen eye for detail and compliance with coding and billing standards and regulations