Outbound Planner

SUMMARY:
Opportunity for an experienced Outbound Planner to manage customer order flow, backorders and order expediting within a mining, warehousing and supply chain environment.

POSITION INFO:
Our client, an established company in the mining industry, is looking for an Outbound Planner to join their team in Boksburg on a six-month contract. The Outbound Planner will support the effective management of customer order flow and act as a key interface with the Sales Area. This role is suited to a logistics and supply chain professional with strong order management, customer service, stakeholder communication, and problem-solving skills within a warehousing, distribution, or supply chain environment. Duties & Responsibilities Releasing customer orders daily, including auto, mass, and manual release orders Reviewing and resolving suspended orders Cancelling orders based on customer requests, superseded items, or related requirements Working with Inventory, Purchasing, and Warehouse teams to source required items Resolving order issues such as incorrect addresses and shipping instructions Managing backorders and resolving allocation problems daily Reviewing outstanding orders and changing sources where required Reviewing orders and following up where inventory or purchase orders are required Reviewing and resolving logistics process support tickets relating to order expediting and shipment discrepancies Expediting Unit Down Orders daily Resolving sales orders that did not generate purchase orders in the system Maintaining customer master data on a quarterly basis Communicating weekly with internal and external customers regarding open order progress Processing credit notes where required Desired Experience & Qualification Matric \/ Grade 12 or equivalent qualification Diploma or Degree in Logistics or Supply Chain Management 2 to 4 years' experience in a similar role within a warehousing, distribution, or supply chain environment Experience managing internal and\/or external customer accounts Good working knowledge of international trade and freight processes Prior exposure to Aurora, S21DI, and PBI reporting would be advantageous Proficiency in Microsoft Office, with intermediate Excel as a minimum requirement Exposure to Environmental Health and Safety systems Proven ability to work independently within a distribution service environment Strong communication, liaison, and negotiation skills Physically and medically fit