Outbound sales : Team leader

Outbound sales (Team leader)

 

The purpose of the Team Leader: Outbound Sales is to lead, supervise, coach and mentor high paced outbound Contact Centre Agents in conjunction with the Contact Centre objectives and as such establishing excellent and consistent standard of service and compliance from the Agents.

The Team Leader will create an effective support team and cultivate strong business relationships within the iSON Xperiences functions, amongst both internal and external stakeholders and as such ensuring that all SLAs are met and/or delivered all the time every time.

The Team Leader is required to manage the performance of the individuals in his/her team through daily interactions, statistical analysis and call monitoring. This includes providing appropriate coaching and development techniques to ensure enhancement in performance and development of everyone. In addition, the Team Leader is required to assume a supportive/nurturing role and build rapport with each team member to optimize performance and productivity.

· Team Management: Dynamic leading and managing a team of +- 15 agents

· Planning and reporting: compiling reports

· Learning Development: Assessing training needs

Requirement

· Minimum matric or NQF equivalent

· Relevant tertiary qualification advantageous

· Leadership or management skills

· People Skills

· Good Salesmanship

· Customer Service Skills

· High Energy Level

· Honesty and trustworthy

· Knowledge on a Variety of Products

· Product knowledge

· Communication skills

· Active listening skills

· Rapport-building skills

· Time-management skills

· Organizational skills

· Problem-solving skills.

Experience

· No less than 1 year Call Centre sales agent experience in an Outbound environment, Attend to inbound and outbound calls.

· Short term or Long term experience