POS Programme Manager

SUMMARY:
Lead a point of sale programme across a multi site retail environment.

POSITION INFO:
POS Programme Manager - Retail point of sale transformation Role purpose Lead a point of sale programme across a multi site retail environment. Coordinate systems, store readiness, payments and support workstreams to deliver controlled deployment while protecting checkout reliability, transaction integrity and the customer experience. Key responsibilities • Own programme scope, delivery governance, budget, supplier commitments and dependencies across the point of sale workstreams. • Coordinate requirements for checkout, pricing, promotions, loyalty, returns and reconciliation with stores and central business teams. • Manage dependencies across POS software, store hardware, networks, payment services, finance and upstream data interfaces. • Govern test coverage and pilot acceptance, including relevant transaction exceptions, recovery and store connectivity scenarios. • Develop the store deployment strategy, wave plans and readiness criteria with operations, training and field support teams. • Coordinate cutover, deployment communications and command arrangements, escalating risks to trading and customer service. • Lead hypercare and rollout improvement, track programme benefits and transfer sustainable ownership to store and technology support. Essential experience and capabilities • Proven programme leadership on a retail point of sale implementation, replacement or significant upgrade. • Experience coordinating deployment across multiple stores, including pilots, rollout waves and stabilisation. • Understanding of retail checkout processes and dependencies involving promotions, loyalty, payments, stock and financial reconciliation. • Strong vendor management and governance across software, infrastructure, business operations and support workstreams. • Experience planning releases around trading constraints and managing service continuity during store deployments. • Ability to manage executive stakeholders and provide evidence based recommendations on rollout readiness and risk. Preferred experience and capabilities • Large national retail networks and integration across stores and ecommerce channels. • Experience with store devices, payment terminal dependencies and recovery arrangements for connectivity or system failures. • Relevant programme management certification and experience working with retail technology partners.