PRODUCT SUPPORT COORDINATOR (INSURANCE)

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POSITION INFO:
PRODUCT SUPPORT COORDINATOR (INSURANCE) Entry-Level Contract Opportunity | 6–12 Months Work Arrangement: Hybrid – 3 days onsite per week Initial Onsite Schedule: Tuesday to Thursday Start Your Career in Insurance Operations! Are you detail-oriented, analytical and passionate about delivering excellent customer service? This is an excellent opportunity for an entry-level professional looking to develop a career within the insurance industry. Join an experienced and collaborative team where you will gain valuable exposure to the operations of a Managing General Agency (MGA), including underwriting support, risk management, policy administration and insurance processes. You will receive hands-on training and development while contributing to business operations and supporting important underwriting and risk assessment activities. Contract Details Initial contract duration: 6–12 months. Contract-to-hire is the intended goal but cannot be guaranteed at this stage. If permanent placement is not possible at the end of 12 months, an additional six-month extension may be considered, subject to business requirements and workload. Hybrid working arrangement, with three days onsite per week. Initial onsite schedule: Tuesday to Thursday. Working arrangements will be reviewed after the first 90 days. Location & Work Authorisation Requirements No visa sponsorship is available. No relocation assistance is provided. Applicants must already be legally authorised to work in the United States. Candidates must be able to commute to the office for the required onsite days. What You Can Expect First-hand exposure to the operations of a Managing General Agency (MGA). An understanding of how catastrophic modelling supports underwriting, pricing, business planning, capital allocation and risk management. The opportunity to contribute to business results through analytical skills and sound risk selection. Exposure to an experienced, collaborative team that values communication, teamwork and mutual support. Hands-on training and a development plan designed to support your professional growth and career progression. Key Responsibilities Assist with the timely distribution of policy correspondence and legal documentation through physical mail and email. Support building inspections to verify information provided and identify unusual or non-standard findings. Communicate inspection findings and discrepancies within established service standards. Develop an understanding of agency management, product distribution and claims procedures. Communicate professionally with internal and external stakeholders via email and other appropriate channels. Collaborate with Compliance, Claims, Product, Underwriting and other departments to identify process improvements and product enhancements. Provide feedback and recommendations to management to support continuous improvement. Provide operational support to colleagues during busy periods and when team members are unavailable, ensuring business continuity. Minimum Requirements High School Diploma or GED. Excellent customer service and communication skills. Strong attention to detail and analytical ability. Good organisational and time management skills. Intellectual curiosity, creativity and a willingness to learn. Ability to communicate effectively and work collaboratively. Proficiency in Microsoft Office, including Excel, Word, PowerPoint, Outlook and MS Teams. Preferred Experience & Additional Advantages Previous experience within the mortgage industry. Exposure to an insurance office or insurance-related environment. Previous customer service or administrative experience. Knowledge of building construction types and terminology. Completion of insurance or financial industry certifications or professional designations. What Makes This Opportunity Attractive? Supportive and collaborative working environment. Hands-on training and career development. Exposure to insurance operations and underwriting processes. Opportunity to work alongside experienced industry professionals. Modern office environment featuring recreational facilities, including ping pong, foosball and pinball. Stunning views of the Rocky Mountains. Company social events and happy hours. Ready to Take the First Step? If you have strong customer service skills, an eye for detail and an interest in developing a career in insurance, we would love to hear from you. Apply today and take advantage of this opportunity to build your experience and career in the insurance industry!