Packaging Manager

SUMMARY:
Packaging Manager

POSITION INFO:
Qualifications

• Matric
• Relevant Certificate or Diploma in Warehouse Management, Supply Chain Operations.
• National Diploma in Supply Chain, Industrial Engineering, or Operations Management. Bachelor’s degree in Industrial or Production Engineering (Advantageous)

• 5–8 years’ experience in packaging, assembly, or warehouse operations.
• At least 3 years in a supervisory or managerial capacity.
• Proven experience implementing packaging automation or process improvement initiatives.
• Experience in a manufacturing or engineering environment is advantageous.

• Plan, organize, and manage daily packing and assembly operations to meet order fulfilment targets.
• Allocate manpower and resources based on daily order volumes, deadlines, and priorities.
• Ensure all packing and assembly activities meet product quality and safety standards.
• Implement and maintain Standard Operating Procedures (SOPs) for packing, labelling, and assembly processes.
• Ensure orders are packed and staged for dispatch in line with customer requirements and dispatch schedules.
• Maintain clean, organized, and safe packing areas in accordance with 5S principles.
• Coordinate with the Receiving, Inventory and Dispatch teams to ensure seamless material flow.
• Perform audits to ensure inventory accuracy within the Packing and Assembly area.
• Perform audits on packing and assembly teams to ensure adherence to rules, processes and procedures.
• Audit bags and packages to validate that they contain the correct items, quality products, and are labelled correctly.
• Identify non-conformances and areas of risk or inefficiency.
• Identify process inefficiencies and recommend improvements.
• Follow-up & Monitoring
• Review packing schedule, backlog, and resource allocation.
• Frequent walk through the packing and assembly area to verify workflow, safety, and order accuracy.
• Monitor scanning compliance and ensure all items are correctly recorded.
• Check for late or pending customer orders and implement corrective actions.
• Review equipment condition and ensure immediate maintenance/replacement where needed.
• Monitor and review consumable stock levels to ensure uninterrupted operations of the Packing and assembly team.
• Check if previously identified issues have been resolved effectively.
• Monitor whether changes are being followed and if they are effective.
• Escalate repeat or unresolved issues to management when necessary.
• Reporting
• Track KPIs: productivity rate, accuracy rate, pack rate, re-pack rate, assembly rate, error rate, and on-time delivery performance.
• Analyze performance data to support decision-making and improvement initiatives.
• Report major operational risks, capacity constraints, and improvement recommendations to management.
• Securely record and store clear, complete, records of all transactions in and out of the packing and assembly area.
• Submit regular reports (e.g., weekly or monthly) showing what was audited, what was found, and what was recommended.
• Support & Collaboration
• Collaborate with Receiving, Inventory, Dispatch, Production and QC teams to ensure seamless flow of goods.
• Attend daily operational meetings and make planning decisions based on available resources and order priorities
• Provide feedback and improvement proposals to the Supply Chain Manager on equipment, layout, and process gaps
• Support teams in understanding packing and assembly expectations and why changes are needed.
• Help ensure continuous improvement by maintaining open communication with all departments.